Administrative Asst -NFSM

Hilton Grand Vacations • Saint Petersburg, FL

9d

About The Position

The Administrative Assistant supports daily operations and helps create a positive, welcoming experience for guests. The role involves coordinating with Sales, Marketing, and administrative teams, maintaining guest information, and providing service to guests in person and by phone. The assistant verifies guest eligibility for presentations, follows the Guest Reception Training Manual (SOP), distributes and collects registration forms, assigns guests to Sales Representatives based on arrival order, and updates the Concierge system. The position requires weekend and occasional holiday availability.

Requirements

• Excel in providing an exceptional customer experience.
• Enjoy face-to-face interactions with customers and associates.
• Ability to quickly learn computer systems.
• Ability to work weekends and occasional holidays.

Responsibilities

• Greet guests professionally in person and over the phone, ensuring a welcoming experience.
• Verify guest eligibility for presentations in accordance with HGV standards.
• Follow procedures outlined in the Guest Reception Training Manual (SOP).
• Collaborate with Sales, Marketing, and administrative teams to ensure smooth operations.
• Distribute and collect Guest Registration Forms and assist with guest inquiries.
• Assign guests to Sales Representatives based on arrival order.
• Maintain accurate and timely updates in the Concierge system.
• Answer incoming calls, resolve guest inquiries, and escalate issues when needed.

Benefits

• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee discounts
• Training programs supporting professional growth and long-term career development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed