Administrative Assistant

Shepherds House Ministries•Bend, OR

5d•Onsite

About The Position

At Shepherd’s House Ministries, we believe in meeting people exactly where they are—with compassion, dignity, and grace. We offer food for the hungry, shelter for the homeless, and supportive programs for individuals facing life-controlling challenges. Our mission is to break cycles of pain by healing hearts and transforming lives. We create grace-filled environments where every person is welcomed, valued, and encouraged to pursue meaningful life change at their own pace. Through supportive services, innovative programs, and a deeply caring team, we walk alongside each individual on their journey—reflecting the transformative love of God in all we do. This position has a BFOQ to be faith aligned. We are seeking a passionate and mission-driven Administrative Assistant to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work. Under the supervision of the Program Manager, the Administrative Assistant will proactively nurture, maintain, and support a safe and healing environment within The Shepherd’s House Discipleship and Habilitation Community. This role will support both the Men’s Center and Women’s and Children’s Center. This role provides high-level administrative support while contributing to a culture where grace, dignity, and personal transformation are fostered. The Administrative Assistant serves as a key point of coordination for program operations, communication, scheduling, and administrative workflow.

Requirements

High school diploma or equivalent required; Associate’s degree or administrative training preferred.
Prior experience working in shelters, residential programs, navigation centers, or mobile outreach settings
Bilingual or multilingual abilities relevant to the communities served
Strong interpersonal, communication, and organizational skills, with the ability to manage multiple priorities and a diverse caseload
Ability to remain calm, professional, and solution-focused in high-stress or crisis situations, including use of de-escalation techniques
Ability to work both independently and collaboratively within a multidisciplinary team environment
Basic computer proficiency, including data entry, documentation, and email communication
Ability to pass required background checks in accordance with organizational policy and applicable law
Requires the ability to safely operate a personal and/or organization vehicle as part of regular job duties, including maintaining a valid driver’s license, acceptable to the organization’s insurance and meeting organizational driving requirements.
Ability to remain flexible and adapt well.
Work well in a team environment and be able to accept input as well as supervisory guidance.
Able and willing to interact with guests in a compassionate and respectful manner.
Knowledgeable and empathetic to the needs of the poor and suffering.
Able to maintain a positive, professional, Christ-like manner with all donors, staff, guests, and volunteers.

Responsibilities

Shall strive for and embody honesty, compassion, forgiveness, mercy, gentleness, hospitality of spirit, and the deep love of Jesus in word and deed, leading with humility, compassion, and self-awareness.
Will work towards having a teachable spirit and a willingness to learn.
Collaborate in partnership with leadership, advisors and coworkers to contribute to and carry out the Program team’s strategy and goals.
Provide timely administrative support to the Program Manager and Director, including calendar management and scheduling.
Serve as a primary point of contact by answering calls, responding to inquiries, and routing messages with timely follow-up.
Draft, edit, and distribute communications and program-related materials.
Prepare meeting materials, coordinate logistics, attend meetings, and track follow-up actions.
Plan and support events, program activities, and scheduling for classes and community engagements.
Maintain organized, accurate, and confidential records and documentation in required systems.
Anticipate needs and assist with research, special projects, and operational updates.
Interact professionally with residents, guests, staff, volunteers, and community partners.
Support program structure, safety, and a healing environment, including appropriate response to crisis situations.
Participate in team meetings and trainings while upholding confidentiality, ethical standards, and organizational values; perform other duties as assigned.