Social Media Assistant

MacBracey•Washington, PA

35d

About The Position

This role provides administrative, reception, customer service, and social media support. The position maintains calendars, schedules appointments and meetings, organizes client records and office files, performs data entry, supports routine reports and paperwork, monitors office supplies, and provides general assistance to management and staff while handling confidential information with discretion. The role also serves as a welcoming point of contact for visitors and clients, answers and directs phone calls, manages mail and deliveries, and helps clients connect with the appropriate team member. Social media duties include assisting with content planning and creation, scheduling posts, maintaining a content calendar, monitoring online comments and messages, suggesting content ideas, and obtaining approval before publishing.

Requirements

High school diploma or equivalent.
Active familiarity with social media platforms and basic content creation.
Proficiency with Microsoft Office.
Strong attention to detail and organizational skills.
Excellent verbal, written, and interpersonal skills for in-person hospitality and consistent digital communication.
Professional, approachable manner and sound judgment.
Ability to work independently and collaborate with a team.

Nice To Haves

Relevant additional education.
Previous experience in administration, reception, or customer service.
Experience with Canva, scheduling tools, or basic video and photo editing.

Responsibilities

Maintain calendars, schedule appointments, coordinate meetings, and send client reminders.
Prepare correspondence, update records, and organize digital and paper files.
Maintain digital client files, databases, and filing systems.
Perform data entry and assist with reports and routine paperwork.
Monitor office and kitchen supplies and coordinate orders as needed.
Maintain common area equipment such as copiers.
Handle confidential information with care and discretion.
Provide general administrative support to management and staff.
Greet visitors and clients warmly and professionally.
Answer, screen, and direct phone calls; take accurate messages and respond to general inquiries.
Manage incoming and outgoing mail, packages, and deliveries.
Maintain a welcoming, organized reception area.
Help clients schedule appointments and connect with the appropriate team member.
Assist with planning, creating, and scheduling content across company social media accounts.
Draft captions and create basic graphics, photos, and short videos consistent with the company’s brand.
Capture photos, behind-the-scenes moments, or short-form videos.
Maintain a content calendar and gather updates from team members.
Monitor comments and messages, respond using approved guidelines, and refer questions as needed.
Suggest content ideas highlighting company services, team activities, and events while following current social trends.
Obtain approval before publishing content.