Adopt A Family Administrative Assistant/ Phone Bank Worker

The Salvation Army USA Central Territory • Omaha, NE

25d • Onsite

About The Position

The Administrative Assistant/Phone Bank Worker coordinates and completes tasks related to The Salvation Army’s Adopt A Family program, assists sponsors, and responds to clients’ requests and needs for Christmas assistance. The role provides information about Salvation Army Christmas assistance programs, helps clients by phone and in person, and supports the processing of applications. Christmas positions are temporary for up to 90 days. Hours may vary and are not guaranteed. The position is not entitled to benefits. Employees are expected not to undermine The Salvation Army’s religious mission. The Salvation Army work sites are drug- and alcohol-free. The organization is exempt from federal and state unemployment insurance programs, so employees are not eligible for unemployment compensation upon termination.

Requirements

• High school diploma or GED.
• Three to six months of related customer service and data entry experience and/or training.
• Good customer service and data entry skills.
• Ability to type 45 words per minute.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Employees must agree not to undermine The Salvation Army’s religious mission.
• Employees must comply with the drug- and alcohol-free workplace policy.

Responsibilities

• Provide the public with information regarding Salvation Army Christmas assistance programs.
• Work independently as a self-starter with minimal supervision.
• Stay knowledgeable about holiday assistance in the metro area and make referrals as needed.
• Complete and approve online Christmas applications.
• Interact professionally with clients by phone and in person.
• Schedule appointments and complete in-person Christmas applications.
• Ensure applications are accurate and entered in a timely manner.
• Return client phone calls regarding Christmas assistance programs.
• Perform other duties assigned by the supervisor.

What This Job Offers

• Education Level: High school or GED