Administrative Assistant / Mobile Crisis (Aiken)
About The Position
The Administrative Assistant / Mobile Crisis provides administrative clinical support under general supervision at the Aiken-Barnwell Mental Health Center (ABMHC), part of the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) Office of Mental Health. The position supports the Mobile Crisis/Access/Living Room team and helps ensure that access, documentation, quality assurance, and accreditation requirements are met. The role is based at 1135 Gregg Hwy, Aiken, SC 29801, and may involve travel between clinics and in the community. This essential position may be called back during crises, disasters, or emergencies. The employee must maintain required certifications and licenses, comply with applicable agency, center, state, and federal requirements, and pursue professional development. The role also involves communication with patients, staff, agencies, facilities, and community partners, and may include limited assistance with patient registration.
Requirements
- High school diploma and work experience directly related to the area of employment; a bachelor's degree may substitute for the related work experience.
- Ability to lift 10 pounds and operate a state vehicle.
- Ability to exercise discretion in interpreting and applying established departmental policies and procedures.
- Ability to carry out complex oral and/or written instructions.
- Ability to communicate verbally and/or manually and in writing with staff and other agencies.
- Ability to deal courteously and effectively with the public.
- Ability to use an electronic health record.
- Knowledge of office management principles, policies, and practices.
- Ability to train other employees.
- Ability to serve as a notary in South Carolina.
- Valid driver's license and dependable, reliable transportation.
- Ability to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) certification.
- Attend supervision, which may vary from direct to general guidance depending on on-the-job experience and responsibilities.
- Follow BHDD and Center policies and procedures and State policies, procedures, and regulations.
Nice To Haves
- Experience in a healthcare setting.
- Bilingual ability in English and Spanish or another language.
Responsibilities
- Perform core administrative functions for the Mobile Crisis/Access/Living Room team.
- Process aftercare requests from hospitals, rehabilitation facilities, corrections, and other sources.
- Schedule aftercare and new-patient appointments; answer and return phone calls.
- Track and manage data, prepare reports, and manage SLING schedules.
- Contact facilities to obtain discharge paperwork.
- Take minutes at scheduled meetings and assist with referrals to community partners as appropriate.
- Ensure access requirements are met and complete documentation according to Quality Assurance and other required standards, including preadmission forms, C-20, generic notes, and collaborative documentation as applicable.
- Notarize forms as appropriate and transport them to Probate, a hospital, or another identified location.
- Ensure Mobile Crisis staff follow up with patients and document contact for up to 14 days.
- Pursue professional development through collegial consultation, supervision, continuing education, and training; maintain required certifications and licenses.
- Share information with community partners as requested regarding CIT and MH First Aid training.
- Comply with Corporate Compliance policy, state and federal laws, and agency and center policies and procedures.
- Help ensure the area is CARF accredited.
- Provide limited assistance with patient registration.
- Travel between clinics and in the community as needed; respond to call-back needs during crises, disasters, or emergencies.
Benefits
- Health insurance for employees, spouse, and children
- Dental insurance for employees, spouse, and children
- Vision insurance for employees, spouse, and children
- Long-term disability insurance for employees, spouse, and children
- Life insurance for employees, spouse, and children
- 15 days of annual (vacation) leave per year
- 15 days of sick leave per year
- 13 paid holidays
- Paid parental leave
- S.C. Deferred Compensation Program
- Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one listed plan is required for FTE employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
