Administrative Assistant / Highway to Hope (Aiken)

State of South Carolina • Aiken County, SC

2d • Onsite

About The Position

The Administrative Assistant provides clinical support and coordination for the Highway to Hope (H2H) program to promote the recovery and wellness of individuals served. The position is based at the Aiken-Barnwell Mental Health Center in Aiken, South Carolina, but primarily works in the community and travels within Aiken and Barnwell Counties. The role operates the mobile RV, supports patient services, maintains required documentation, and performs additional agency administrative tasks. It receives general supervision from a direct supervisor and through team meetings, while working with autonomy. The position is considered essential and may be called back during crises, disasters, or emergencies.

Requirements

• High school diploma and work experience directly related to the area of employment; a bachelor's degree may substitute for the related work experience.
• Ability to lift 25 pounds and operate a state vehicle.
• Good written and oral communication skills, attention to detail, flexibility, dependability, time management, and organizational skills.
• Knowledge of HIPAA and privacy laws and of office management principles, policies, and practices.
• Ability to plan, organize, and prioritize work; exercise judgment; and work with autonomy while following BHDD, OMH, and ABMHC policies and procedures.
• Valid driver's license and dependable, reliable transportation.
• Ability to drive and operate the mobile RV and set up and operate its IT equipment, generator, electrical, and plumbing systems.
• Ability to tolerate outdoor temperatures and conditions and climb the stairs on the unit.
• Ability to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) certification.

Nice To Haves

• Experience operating an RV or mobile unit.
• Experience in patient care, taking vitals, and scheduling appointments.
• Bilingual ability in English and Spanish or another language.

Responsibilities

• Coordinate the H2H program, including developing schedules of stops, driving the vehicle to and from locations, setting it up, identifying maintenance needs, collecting data and metrics, assisting with Memorandums of Agreement, developing monthly and seasonal calendars of stops and pop-up clinics, marketing the program according to BHDD guidelines, interacting and collaborating with community partners, and participating in public relations events.
• Assist with patient registration, intake, engagement, discharges, and appointment scheduling for H2H patients, including appointments with the RN, MD, APRN, MHP, Housing, and Entitlements.
• Complete documentation in compliance with federal and state requirements, with same-day completion 90% of the time.
• Serve as backup for the Engagement Specialist and re-engage ABMHC patients by phone, letters, and reports; document engagement efforts in Avatar.
• Participate in supervision and meetings and complete required training.
• Comply with Corporate Compliance and Risk Management policies and plans.
• Perform additional administrative tasks for the agency.
• Operate and set up the mobile RV, including its IT equipment, generator, electrical, and plumbing systems.
• Travel within the Aiken and Barnwell County catchment areas.
• Be available for call-back during crises, disasters, or emergencies.

Benefits

• Health, dental, and vision insurance for employees, spouses, and children.
• Long-term disability and life insurance for employees, spouses, and children.
• 15 days of annual (vacation) leave per year.
• 15 days of sick leave per year.
• 13 paid holidays.
• Paid parental leave.
• Access to the S.C. Deferred Compensation Program.
• Retirement plan choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one is required for all FTE employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED