Administrative Assistant / Inside Sales

Instrument Calibration Solutions, LLC•Aliquippa, PA

6d•$20 - $25

About The Position

Instrument Calibration Solutions, LLC. is seeking an organized, detail-oriented Administrative Assistant / Inside Sales professional to keep calibration operations organized and running smoothly. The role is primarily focused on office administration, including schedules, paperwork, certificates, and records, with sales support centered on preparing quotes, proposals, and purchase orders and following up with customers. It is not a commission-based or quota-driven sales role. The position offers an opportunity for growth and development as the organization’s needs evolve.

Requirements

Proven experience in administrative, office support, or customer service roles.
Excellent written and verbal communication skills, including the ability to convey technical information clearly and professionally.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.
Proficiency with Google, Microsoft Office Suite (Word, Excel, and PowerPoint), and CRM software tailored to the calibration industry; willingness to learn new technologies.
Strong organizational skills, including the ability to prioritize tasks and meet deadlines.
Attention to detail and accuracy in data entry and record-keeping, particularly for calibration documentation and quality standards.
Ability to work independently and as part of a team, demonstrating adaptability and initiative.

Nice To Haves

Experience preparing quotes, processing orders, or supporting a sales team.
A bachelor's degree in science, business administration, or a related field, particularly with relevant coursework or experience related to processes and standards.

Responsibilities

Manage calendars, schedule meetings, and coordinate travel arrangements for technicians and sales representatives.
Prepare and distribute calibration certificates, reports, and other documentation.
Organize electronic and physical filing systems for calibration records.
Handle correspondence related to calibration services, including email inquiries and shipping logistics.
Provide administrative assistance during meetings.
Prepare customer quotes, sales proposals, contracts, and purchase orders, researching equipment and pricing as needed.
Respond to inbound inquiries by phone, email, or online chat, providing information about calibration services and solutions.
Follow up on orders, quotes, and customer experience.
Schedule customer appointments and follow up on leads as directed.
Provide customers with technical information about calibration processes, equipment, and standards.
Maintain accurate customer-interaction records using calibration-industry CRM software.
Process incoming orders and keep quote and order records up to date.