Administrative Assistant / Inside Sales

Instrument Calibration Solutions • Aliquippa, PA

5d

About The Position

The Administrative Assistant / Inside Sales is primarily an office administration role that keeps calibration operations organized and running smoothly. The position manages schedules, paperwork, certificates, and records, and supports the sales team by preparing customer quotes, proposals, and purchase orders. The sales work is focused on quote preparation and customer follow-up; it is not commission-based or quota-driven. The role offers an opportunity for growth and development as the organization’s needs evolve. The successful candidate is organized, detail-oriented, communicates well, and can adapt to changing requirements.

Requirements

• Proven experience in administrative, office support, or customer service roles.
• Excellent written and verbal communication skills, including the ability to convey technical information clearly and professionally.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.
• Proficiency in Google, Microsoft Office Suite (Word, Excel, and PowerPoint), and CRM software tailored to the calibration industry, with willingness to learn new technologies.
• Strong organizational skills, including the ability to prioritize tasks and meet deadlines.
• Attention to detail and accuracy in data entry and record-keeping, particularly for calibration documentation and quality standards.
• Ability to work independently and as part of a team, demonstrating adaptability and initiative.

Nice To Haves

• Experience preparing quotes, processing orders, or supporting a sales team.
• A bachelor's degree in science, business administration, or a related field, particularly with relevant coursework or experience involving processes and standards.

Responsibilities

• Manage calendars, schedule meetings, and coordinate travel arrangements for technicians and sales representatives.
• Prepare and distribute certificates, reports, and documentation in line with industry standards and customer expectations.
• Organize electronic and physical filing systems for calibration records.
• Handle correspondence related to calibration services, including email inquiries and shipping logistics.
• Provide administrative assistance during meetings.
• Prepare customer quotes, sales proposals, contracts, and purchase orders, researching equipment and pricing as needed.
• Respond to inbound inquiries by phone, email, or online chat, providing information about calibration services and solutions.
• Follow up on orders, quotes, and customer experience as needed.
• Support the sales team by scheduling customer appointments and following up on leads as directed.
• Provide customers with technical information about calibration processes, equipment, and standards.
• Maintain accurate customer-interaction records using CRM software tailored to the calibration industry.
• Process incoming orders and keep quote and order records up to date.

Benefits

• Medical, dental, vision, and other supplemental health benefits.
• Paid vacation and holidays.
• 401k Saving Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed