Administrative Assistant III, Radiology

Beth Israel Lahey Health

1d•$23 - $29

About The Position

Provides secretarial and administrative support to a director or other leadership position(s) in the Radiology department, requiring in-depth knowledge of the department's programs and services. The role involves extensive interaction with the public, visitors, patients and families, external customers, medical practitioners, and medical center staff. The assistant responds to requests in a timely manner and provides clear, accurate information within the scope of their knowledge and authority. The position handles calls and visitors; prepares, formats, proofreads, and edits documents; manages calendars, appointments, meetings, travel arrangements, and department-sponsored events; and maintains departmental files, records, databases, and a reference library. Other duties may be assigned by the department.

Requirements

High school diploma or GED.
3–5 years of related work experience.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications.
Ability to produce complex documents, perform analysis, and maintain databases.
Ability to make decisions based on specific instructions, standard practices, and established procedures, generally with little or no supervision.
Ability to address varied problems requiring analysis or interpretation based on direct observation, knowledge, skills, and general precedents.
Ability to follow precedents and procedures, prioritize and organize work within general guidelines, and seek assistance in difficult or unpredictable situations.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Working knowledge of standard concepts, practices, procedures, and policies, with the ability to apply them in varied situations.
Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate's degree.

Responsibilities

Answer and screen telephone calls, take accurate messages, or direct callers to the appropriate person.
Greet and direct patients, families, visitors, and staff, and respond to requests with timely, clear, and accurate information within the scope of knowledge and authority.
Type correspondence, forms, reports, manuscripts, and other materials, including documents requiring complex formatting or specialized desktop publishing or graphics software.
Proofread and edit materials for grammar, punctuation, and spelling.
Schedule appointments and meetings and maintain managers’ and directors’ personal calendars.
Organize conference calls and meetings, reserve locations and equipment, prepare agendas and materials, and arrange travel as needed.
Organize and schedule conferences, seminars, and other department-sponsored programs or events, coordinating locations, registration forms and fees, agendas, refreshments, materials, and equipment.
Maintain departmental files, records, and databases.
Enter information into computer databases and spreadsheets, and compile, print, and distribute periodic reports, mailing labels, and other information as needed.
Maintain the department reference library of books, journals, and other materials.
Perform other duties as assigned by the department.