Administrative Assistant ll - FT/DAY

Pioneer Human Services•Everett, WA

13d•$22 - $33

About The Position

The Administrative Assistant II plans, coordinates, and implements quality, cost-effective support services for the program. The position tracks client data and manages Client Management Information Systems. Duties include preparing documents and reports, maintaining program and compliance data, analyzing information for quality assurance, auditing personnel files and electronic health record profiles, supporting staff training and collaboration, and handling operational tasks such as appointments, supplies, onboarding, and mail. Where applicable, the role also supports admissions by reviewing applications, coordinating with departments and referring agencies, overseeing bed-date scheduling, and monitoring census projections.

Requirements

GED or high school diploma.
At least 2 years of experience working in a business office or similar position.
Excellent oral and written communication skills.
Ability to multitask.
Strong computer skills, including Excel, Microsoft Windows, and Microsoft applications.
Strong analytical skills.
Excellent customer service skills.

Nice To Haves

Associate of Arts degree.
Experience with residential treatment or working with individuals with chemical dependency and/or mental health disorders.
Training in computer science.
Knowledge of or experience with accounting or bookkeeping procedures and client records.

Responsibilities

Prepare and type forms, documents, and schedules as directed.
Track and monitor reports concerning special incidents, census, and other matters.
Input and track demographic information, rosters, census, and other data relevant to licensing and contractual compliance.
Analyze data from multiple sources and prepare or assist with data reporting.
Assist the Director with gathering and analyzing data for Quality Assurance activities to maintain care consistent with or exceeding Washington State standards.
Compile program statistical data and other resident information.
Audit personnel files and routinely audit electronic health record profiles for data accuracy and proper billing and reimbursement.
Provide in-service training to program staff as directed and create training manuals as needed.
Attend scheduled departmental staff meetings and promote teamwork and collaboration.
Make appointments and other business arrangements as directed.
Order facility supplies and equipment, perform new employee onboarding, and monitor the mail system.
When applicable, review incoming applications for completeness and admission appropriateness; consult with relevant departments and agencies regarding admissions.
When applicable, maintain contact with referring agencies, Behavioral Health Organizations, and Managed Care Organizations; oversee bed-date scheduling and review census projections daily in coordination with admission and discharge planning.
Support tracking systems for program data needs and perform other duties as required.