Administrative Assistant ll - FT/DAY

Pioneer Human Services•Everett, WA

10d

About The Position

The Administrative Assistant II plans, coordinates, and implements quality, cost-effective support services for the program. The role is responsible for client data tracking and Client Management Information Systems, and supports documentation, reporting, quality assurance, communications, and program operations. Depending on the program, the position may also support admissions and coordination with referring agencies and behavioral health organizations.

Requirements

GED or high school diploma.
At least 2 years of experience working in a business office or similar position.
Excellent oral and written communication skills.
Ability to multitask.
Strong computer skills, including Excel, Microsoft Windows, and Microsoft applications.
Strong analytical skills.
Excellent customer service skills.

Nice To Haves

Associate degree.
Experience with residential treatment or working with individuals with chemical dependency and/or mental health disorders.
Computer science training.
Knowledge of or experience with accounting or bookkeeping procedures and client records.

Responsibilities

Prepare and type forms, documents, and schedules as directed.
Track and monitor reporting of special incidents, census, and other reports.
Input and track demographic information, rosters, census, and other data relevant to licensing and contractual compliance.
Analyze data from multiple sources and prepare or assist with data reporting.
Assist the Director with gathering and analyzing data for Quality Assurance activities that support care consistent with or exceeding Washington State standards.
Compile statistical data and other resident information within the program.
Audit personnel files and conduct routine audits of electronic health record profiles to confirm data accuracy and support billing and reimbursement processes.
Provide in-service training to program staff as directed and create training manuals as needed.
Attend scheduled departmental staff meetings and promote teamwork and collaboration.
Make appointments and other business arrangements as directed.
Order facility supplies and equipment, perform new employee onboarding, and monitor the mail system.
When applicable to the program, review and track incoming applications for completeness and admission appropriateness; consult relevant departments and agencies regarding admissions; maintain contact with referring agencies and related Behavioral Health Organizations and Managed Care Organizations; oversee bed-date scheduling; review daily census projections in accordance with admission and discharge planning; and support program data-tracking systems.
Perform other duties as required.