Administrative Assistant 2

Fresenius Medical Care•Beaver Falls, PA

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. The Administrative Assistant serves as a receptionist and administrative support resource at an outpatient or hospital facility, helping maintain clinic operations and provide customer care to patients and their families. The role works under general supervision, follows established company policies and procedures, and applies acquired job skills. Duties may vary according to location and business need. The position supports patient engagement and front-desk operations, scheduling and registration, medical-record handling, administrative and financial tasks, and coordination with patients, facility staff, physicians, and other departments. Work includes desk and personal-computer duties and may involve interacting with patients and traveling between assigned facilities or other community locations. The work environment may have controlled air temperature and moderate noise, with possible exposure to infectious or contagious diseases or materials. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The position has no supervisory responsibilities.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask and manage time effectively while prioritizing tasks.
Customer-service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and experience with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls to the appropriate person; professionally greet patients and guests, maintain a professional environment, and monitor reception and waiting areas.
Distribute incoming mail and obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalizations, patient travel, and related information to coordinate scheduling and ancillary testing.
Prepare medical records for faxing or mailing related to travel, transplant, disability, and other needs; organize patient travel by contacting relevant parties and providing requested records.
Coordinate transient-patient paperwork, transfer placements, and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure required data entry is completed for Crown Web, ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable; complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application and assist with accounts receivable and accounts payable functions as needed.
Maintain inventory of necessary office supplies.
Assist with audits of medical records for ongoing compliance with medical-record standards, including histories and physicals, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles, staff meetings, education, and training sessions, and apply key learnings.