Administrative Assistant 2

Fresenius Medical Care•Beaver Falls, PA

About The Position

Performs general office work involving basic and routine clerical and secretarial duties in a clinical environment. The Administrative Assistant 2 serves as a receptionist and provides administrative support to maintain outpatient or hospital clinic operations and customer care for patients and their families. The role supports patient engagement and front-desk operations, scheduling and registration, medical-record and paperwork coordination, and other administrative functions. Duties may vary based on facility location and business needs. The position works under general supervision and has no supervisory responsibilities.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.
Good verbal communication skills.
Pleasant telephone manner.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person.
Greet patients and guests professionally and maintain a professional environment in reception and waiting areas.
Distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization and patient travel to support scheduling and ancillary testing coordination.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
Arrange patient travel by contacting relevant parties and providing requested medical records.
Coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Collect, fax, and scan admissions paperwork and ensure it is completed and sent to designated departments, such as billing.
Assist with medical appointment referrals and scheduling.
Assist with transportation coordination and referrals.
Ensure data entry is completed in Crown Web for ESRD 2728, ESRD 2746, and PART.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, outside vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable functions as needed.
Maintain inventory of necessary office supplies.
Assist with audits of records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records.
Print the patient schedule and pull patient charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles, staff meetings, and other collaboration sessions.
Attend relevant education and training sessions and apply key learnings.