Administrative and Work Control Program Support

James Madison University•Harrisonburg, VA

6d•$42,000 - $45,000•Onsite

About The Position

Facilities Management at James Madison University is hiring an Administrative and Work Control Program Support employee for its Work Control department. The position serves as a coordinator and central point of contact for technicians, staff, and campus customers from the origination of requests through completion. The regular schedule is Monday through Friday, 11 a.m. to 7 p.m., with availability to temporarily work another shift based on business needs.

Requirements

Ability to work independently with minimal supervision and exercise appropriate judgment.
Ability to work under pressure while staying organized, prioritizing, and meeting deadlines.
Ability to work well with supervisors and managers and collaborate with others.
Effective verbal and written communication skills for interacting with department staff, faculty, and students.
Experience working in a maintenance or trades environment.
Basic accounting knowledge.
Ability to learn campus computer programs.
Ability to provide a positive customer service image.
Availability to temporarily work another shift based on business needs.
Successful completion of a criminal background check is a condition of employment.

Responsibilities

Review work orders to verify locations, shops, account codes, and statuses.
Review, approve, or reject work order requests.
Initiate work orders.
Generate and complete incoming estimates.
Research and respond to customer requests concerning emergency work, special instructions, and work order or project status or changes.
Communicate emergency and non-scheduled work needs to supervisors and tradespeople using the department’s two-way radio.
Ensure necessary information is communicated to the supervisor and the next working shift.
Provide customers with updates and information about corrective actions being taken.