Administrative and Work Control Program Support

James Madison University • Harrisonburg, VA

5d

About The Position

James Madison University’s Facilities Management department is hiring an Administrative and Work Control Program Support employee to serve as a coordinator and central point of contact in the Work Control department. The position supports technicians, staff, and campus customers throughout the work-order process, from origination to completion. The scheduled hours are Monday through Friday, 11 a.m. to 7 p.m.; temporary work on another shift may be required based on business needs.

This is a full-time, classified, non-exempt position eligible for overtime, in the Business Services college/division. The pay range is $42,000–$45,000. Employment is contingent on successfully completing a criminal background check. New hires must complete an I-9 and provide documentation of identity and work eligibility; JMU uses E-Verify.

Requirements

• Ability to work independently with minimal supervision and exercise appropriate judgment.
• Ability to work under pressure while staying organized, prioritizing, and meeting deadlines.
• Ability to work well with supervisors and managers and collaborate with others.
• Effective verbal and written communication skills for interacting with department staff, faculty, and students.
• Experience working in a maintenance or trades environment.
• Basic accounting knowledge.
• Ability to learn campus computer programs.
• Ability to provide a positive customer-service image.
• Availability to temporarily work another shift based on business needs.

Responsibilities

• Review work orders to verify locations, shops, account codes, and statuses.
• Review, approve, or reject work-order requests.
• Initiate work orders.
• Generate and complete incoming estimates.
• Research and respond to customer requests concerning emergency work, special instructions, work-order or project status, and changes.
• Communicate emergency and unscheduled work needs to supervisors and tradespeople using the department’s two-way radio.
• Ensure necessary information is communicated to the supervisor and the next working shift.
• Provide customers with updates and information about corrective actions being taken.

Benefits

• Paid vacation leave
• Paid sick leave
• Paid parental leave
• Paid community service leave
• 19 paid holidays annually
• Health insurance options
• Retirement benefits through the Virginia Retirement System
• Balanced Dukes employee wellness and work-life integration resources, events, and support
• Tuition waiver for undergraduate and graduate courses taken at JMU

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed