ADMINISTRATIVE ANALYST

State of Arkansas • Little Rock, AR

4d • $47,397 - $70,148 • Onsite

About The Position

The Administrative Analyst plays a pivotal role in supporting the strategic operations of a department by providing advanced analytical, operational, and administrative support. This position requires the ability to manage complex tasks, evaluate processes, and implement improvements that enhance overall efficiency within the agency. The Administrative Analyst will collaborate with senior leadership, provide insight through data analysis, and contribute to the development of policies and procedures that support the agency’s goals. This is a dual role position for Arkansas Tobacco Control. The positions functions as the agency receptionist and Agency Document Examiner. Daily activities include: Receptionist - answering phones, assisting walk in customers, handling agency mail, directing tax payers to others staff members or areas of operations, etc. Document Examiner - Receiving and reviewing all applications for permits. Working with customers to ensure all paperwork is correct and additional documentation is submitted. Handling background checks tax clearance checks. Data keying all information into the agency record management system and issuing permits when process is complete. The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Requirements

• A high school diploma or equivalent is required, plus three (3) years of experience in administrative roles.
• Ability to think critically and identify solutions to complex administrative and operational challenges.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly to a variety of audiences.
• Exceptional organizational skills, with the ability to manage multiple tasks, deadlines, and competing priorities.
• Advanced skills in using Microsoft Office Suite (Excel, Word, PowerPoint), as well as project management and database software.
• Ability to work independently and handle complex administrative tasks with minimal supervision.
• High level of attention to detail in all aspects of administrative and data management, ensuring accuracy and quality in all deliverables.

Nice To Haves

• Customer service skills
• Experience working with records management systems
• Ability to work strategically with others in a team setting
• Ability to work independently with direction from supervisor

Responsibilities

• Provide advanced administrative support to senior management, including scheduling meetings, preparing materials, composing correspondence, and conducting research as needed.
• Oversee and coordinate office operations, ensuring that processes are aligned with agency objectives.
• Ensure that all records, documents, and files are maintained in accordance with state laws and agency guidelines.
• Organize and manage both physical and digital records to ensure that information is easily accessible and complies with confidentiality requirements.
• Collect, analyze, and interpret a variety of data from internal and external sources to support the agency’s objectives.
• Prepare detailed reports and presentations based on data analysis, providing insights and recommendations to leadership for informed decision-making.
• Evaluate and assess current operational processes within the agency to identify inefficiencies, bottlenecks, or compliance issues.
• Recommend process improvements and assist in the development of procedures that streamline workflows and improve service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED