Admin, Sales & Customer Service Manager (Part-Time, Hybrid)

Herbal Goodness•McKinney, TX

2d•Hybrid

About The Position

Herbal Goodness is seeking a versatile, organized, people-oriented manager to support day-to-day operations and represent the company at events around Dallas–Fort Worth. The role splits time between the McKinney warehouse and office and remote work, overseeing fulfillment and quality, coordinating logistics, supporting customers and wholesale accounts, staffing in-person sales events, and keeping administrative work on track. The work is varied and requires comfort switching between tasks and working independently. The position is part-time, 20–30 hours per week, with on-site work in McKinney 2–3 days per week and the remaining hours remote. Some evening and weekend hours are required for events, which are scheduled in advance. The role requires travel to events around DFW, a valid driver’s license and reliable transportation, and the ability to lift up to 40 pounds and set up and break down event booths.

Requirements

At least 5 years of experience in operations, warehouse or fulfillment, customer service, sales, or administrative roles.
Experience supervising or coordinating other people's work, such as warehouse staff, a shift, or a team.
Experience working in in-person sales events, retail, trade shows, or markets.
Proficiency with Google Workspace or Microsoft Office, especially email, calendars, and spreadsheets.
Valid driver's license and reliable transportation for travel to events around DFW.
Ability to lift up to 40 pounds and set up and break down event booths.
Live within commuting distance of McKinney, Texas.
Availability for some evening and weekend events, scheduled in advance.

Nice To Haves

Experience in dietary supplements, food, beverage, or consumer packaged goods (CPG).
Familiarity with quality standards for supplements or food, such as cGMP.
Experience with Shopify, Amazon Seller Central, or shipping and order-management software.
Interest in natural health, herbal wellness, or holistic living.

Responsibilities

Supervise daily order fulfillment across sales channels, ensuring orders ship accurately and on time.
Oversee warehouse organization, stock levels, and inventory counts, and flag reorder needs.
Coordinate with production on finished-goods availability and packing priorities.
Monitor product quality, labeling, and packaging standards before products leave the warehouse.
Help maintain and follow standard operating procedures and documentation.
Identify process problems and recommend practical improvements.
Manage inbound and outbound shipments, including carrier coordination, freight, and wholesale and retail orders.
Track shipments, resolve delays or damages, and keep shipping records accurate.
Plan, coordinate, and staff in-person sales events, markets, expos, and community events across DFW.
Represent Herbal Goodness at events by engaging customers, explaining products, and driving sales.
Respond professionally and carefully to customer and wholesale inquiries by email and phone, including order issues, returns, and product questions.
Follow up on leads and relationships from events and track results.
Provide administrative support to leadership, including scheduling, document preparation, and record-keeping.
Attend internal and external meetings, take notes, and follow through on action items.
Keep shared files, trackers, and calendars organized and current.