Admin, Sales & Customer Service Manager (Part-Time, Hybrid)

Herbal Goodness•McKinney, TX

14h•Hybrid

About The Position

Herbal Goodness is hiring a versatile, organized, people-oriented manager to oversee day-to-day operations and represent the company at events throughout the Dallas–Fort Worth area. The role is based between the company's McKinney warehouse and office and remote work, with 2–3 days per week on-site and remaining hours remote. The position oversees fulfillment and quality, coordinates logistics, supports customers and wholesale accounts, runs in-person sales events, and provides administrative support. It requires switching between varied tasks and working independently.

Requirements

At least 5 years of experience in operations, warehouse or fulfillment, customer service, sales, or administrative roles.
Experience supervising or coordinating others' work, such as warehouse staff, a shift, or a team.
Experience working in in-person sales events, retail, trade shows, or markets.
Proficiency with Google Workspace or Microsoft Office, especially email, calendars, and spreadsheets.
Valid driver's license and reliable transportation for travel to events around DFW.
Ability to lift up to 40 lbs and set up and break down event booths.
Live within commuting distance of McKinney, TX.
Availability for some evening and weekend events scheduled in advance.

Nice To Haves

Experience in dietary supplements, food, beverage, or consumer packaged goods (CPG).
Familiarity with quality standards for supplements or food, such as cGMP.
Experience with Shopify, Amazon Seller Central, or shipping and order-management software.
Interest in natural health, herbal wellness, or holistic living.

Responsibilities

Supervise daily order fulfillment across sales channels to ensure orders ship accurately and on time.
Oversee warehouse organization, stock levels, and inventory counts, and flag reorder needs.
Coordinate with production on finished-goods availability and packing priorities.
Monitor product quality, labeling, and packaging standards before products leave the warehouse.
Help maintain and follow standard operating procedures and documentation.
Identify process problems and recommend practical improvements.
Manage inbound and outbound shipments, including carrier coordination, freight, and wholesale and retail orders.
Track shipments, resolve delays or damages, and maintain accurate shipping records.
Plan, coordinate, and staff in-person sales events, markets, expos, and community events across DFW.
Represent Herbal Goodness at events by engaging customers, explaining products, and driving sales.
Respond professionally and carefully to customer and wholesale inquiries by email and phone, including order issues, returns, and product questions.
Follow up on leads and relationships from events and track results.
Provide administrative support to leadership, including scheduling, document preparation, and record-keeping.
Attend internal and external meetings, take notes, and follow through on action items.
Keep shared files, trackers, and calendars organized and current.