Admin Programs Officer
About The Position
The Admin Programs Officer provides day-to-day customer support and website coordination for the State Board of Medical Licensure and Supervision’s Support Services Department. The role responds to customer support tickets and questions, troubleshoots basic technical and account issues, follows up on unresolved requests, and escalates complex matters to appropriate team members. The position maintains and updates website content, checks for broken links and outdated information, assists with website pages and resources, coordinates with vendors or technical staff on advanced work, and completes PDF remediation for ADA compliance before materials are posted. It also schedules and supports Zoom meetings, including invitations, setup, recording, screen sharing, participant access, and basic troubleshooting. Additional duties include administrative and technology support, maintaining records and documentation, helping manage online platforms and digital resources, conducting research, completing special projects, and assisting colleagues with technology questions. The successful candidate is expected to be organized, dependable, responsive, comfortable learning software, able to manage competing priorities, and capable of working independently.
Requirements
- Excellent written and verbal communication skills.
- Strong customer service skills and a professional demeanor.
- Comfort working with computers, websites, Zoom, email, and online software.
- Strong attention to detail and organizational skills.
- Ability to learn new software and systems quickly.
- Ability to manage multiple tasks and prioritize effectively.
- Self-motivated and able to work independently.
- Reliable and responsive, with the ability to meet deadlines.
Nice To Haves
- Previous experience with customer support, website administration, or office/technology support is preferred.
- Experience with help desk or ticketing systems.
- Experience with website content management systems such as WordPress.
- Experience with Zoom.
- Experience with Microsoft Office or Google Workspace.
- Experience with email marketing or CRM platforms.
- Basic website troubleshooting experience.
- Experience with social media or digital content management.
Responsibilities
- Monitor and respond to customer support tickets in a timely and professional manner.
- Answer customer questions and provide helpful solutions.
- Troubleshoot basic technical and account-related issues and escalate complex issues to the appropriate team member.
- Follow up on unresolved customer requests and maintain accurate, professional customer communications.
- Update website text, images, announcements, links, and other content; make routine edits as requested.
- Check the website for broken links, outdated information, and other issues.
- Assist with adding or updating website pages, resources, forms, and other materials.
- Coordinate with outside vendors or technical staff when advanced website work is required.
- Complete PDF remediation for ADA compliance before posting documents on the website.
- Schedule and coordinate Zoom meetings; create and distribute meeting links and invitations.
- Assist with meeting setup and basic technical troubleshooting, and manage meeting logistics such as recording, screen sharing, participant access, and settings.
- Provide technical support before and during meetings.
- Assist with day-to-day administrative and technology tasks and maintain organized records and documentation.
- Help manage online platforms, software, and digital resources.
- Perform research and complete special projects as assigned.
- Assist team members with technology-related questions and basic troubleshooting.
- Take on additional responsibilities as needed to support the organization.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
