Admin Ops Specialist - Receptionist

Easterseals MORC • Southfield, MI

10d • Onsite

About The Position

Easterseals MORC is hiring for a Receptionist to help make a difference and become part of something bigger than yourself! We are looking for Game Changers! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Requirements

• High School Diploma or equivalent
• At least two years full time clerical experience; medical preferred

Responsibilities

• Provides excellent customer service to individuals and families, managing office flow, collecting payments, and verifying authorizations.
• Answers and triages calls.
• Schedules appointments.
• Updates account information.
• Ensures compliance with various policies.
• Demonstrates ability to engage consumers in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery.
• Demonstrates excellent customer service to internal and external customers.
• Checks patients in and out for services and manages the flow of patients and other patrons in the office.
• Takes patient payments during check in or out or via phone call.
• Checks for prior authorizations for services and assists with prior authorization communications or insurance initiation.
• Updates patient accounts with new and/or changed demographic and insurance coverage, including verification when needed.
• Answers and triages internal and external telephone calls, conducts initial screening to determine the nature of requests or problems, takes messages, refers to the appropriate parties, and performs related customer service activities representing the program to the public.
• Answers calls via the phone queue as assigned and assists callers with their requests.

Benefits

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement
• Up to 5 days paid FMLA for maternity, paternity, foster care and adoption
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• Bonuses and extra incentives to reward hard work & dedication
• Mileage reimbursement in accordance with IRS rate
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi
• Student loan repayment options
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED