OPS RECEPTIONIST - 72901355

State of Florida • TALLAHASSEE, FL

6d • Onsite

About The Position

The OPS Receptionist works in the Division of Retirement’s Business Support Services in Tallahassee, Florida. The position welcomes visitors, determines the reason for their visit, collects visitor information, and contacts the appropriate staff through Microsoft Teams. When an absence is anticipated, the receptionist schedules a relief person. The role also provides notary services to members, manages visitor and vendor sign-in and sign-out procedures and tags, maintains visitor/vendor logs, stocks counseling rooms with office supplies, and monitors the reception area time clock. The receptionist notifies the appropriate parties when maintenance or repairs are needed and promptly contacts the proper recipient after accepting freight or other deliveries. Other duties may be assigned as required.

The position requires effective and courteous interaction with the public in person and by telephone, clear verbal and written communication, attention to data accuracy and completeness, basic arithmetic, and the ability to compile and analyze data and understand agency operations. Six months of professional customer service experience is required. Successful completion of background screening is required.

Requirements

• At least 6 months of professional customer service experience.
• Skill in meeting and dealing effectively and courteously with the public, both in person and on the telephone.
• Ability to communicate effectively verbally and in writing.
• Ability to verify data for accuracy and completeness.
• Knowledge of basic arithmetic.
• Ability to compile and analyze data.
• Ability to understand the agency’s operation.
• Successful completion of background screening.

Responsibilities

• Greet visitors courteously and promptly and determine the reasons for their visits.
• Collect visitor information and contact the appropriate staff through Microsoft Teams.
• Schedule a relief person when an absence is anticipated.
• Provide notary services to members.
• Sign visitors and vendors in and out, assign visitor/vendor tags, and maintain visitor/vendor logs.
• Keep counseling rooms stocked with office supplies.
• Maintain the accuracy of the reception area time clock and ensure proper notification is given for maintenance or repair.
• Contact the appropriate recipient as soon as possible after accepting freight or other deliveries.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed