Admin Asst III

UPS•Burlington, NL

2d•CA$19 - CA$22•Onsite

About The Position

This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small-scale projects. The representative will be responsible for responding to customer inquiries and resolving customer issues and inquiries. Must have excellent communication skills and be able to build positive relationships with internal and external customers. This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned. This position may deal with confidential material on a regular basis.

Requirements

High School Diploma, GED, or International equivalent
Strong analytical, oral/written communication, problem solving, basic research, attention to detail and time management skills
Proficiency in Microsoft Office (Word, Excel, Access, and Outlook)
Accurate and rapid data entry

Nice To Haves

2+ years' office warehouse support experience

Responsibilities

Prepares complex reports/presentations.
Performs analysis using various software packages and databases
Able to process orders, learn software systems, Outlook, Microsoft Teams, SAP, GWS/Softeon excel and other related applications
Provides advanced office support knowledge and skills.
Answer incoming calls from customers therefore proficient in speaking English and written
Assist customer with request for information, complaints and resolving issues via phone, email or other media
Strong written and verbal communication skills
Attention to detail, especially involving data entry
Handling of customer complaints by providing solutions, often within a time limit to ensure customer satisfaction
Ability to multitask, prioritize and manage time effectively
Follow communication procedure, work instructions, guidelines and policies