Admin Asst II - Administration

Beth Israel Lahey Health

7d•$21 - $28

About The Position

Provides secretarial and administrative support for the department, involving extensive interaction with diverse populations, including the public, visitors, patients and families, medical practitioners, and medical center staff. The role provides timely, clear, and accurate information within the scope of the employee’s knowledge and authority, and performs other duties as assigned by the department.

Requirements

High school diploma or GED required.
1–3 years of related work experience required.
Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, service-oriented, respectful customer service using active listening and problem-solving skills, and remain calm in stressful situations.
Staff must be vaccinated against influenza as a condition of employment.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Answer and screen telephone calls, take accurate messages, or direct calls to the appropriate person.
Greet and direct patients, families, visitors, and staff; respond to requests in a timely manner and provide clear, accurate information within the scope of knowledge and authority.
Type and prepare correspondence and documents according to quality standards; proofread and edit materials for grammar, punctuation, and spelling; draft routine correspondence; compile and distribute reports and other information.
Schedule appointments and meetings and maintain calendars and schedules as assigned.
Assist with preparation for conferences, seminars, and other department-sponsored programs or events.
Receive, record, and prepare related materials.
Organize and maintain department files, records, and databases following established procedures.
Enter information from source documents into databases and/or spreadsheets.
Prepare, route, and track routine administrative forms and documents.
When applicable, route materials for required authorizations and monitor receipt by the final destination; communicate with other hospital departments to resolve delays, problems, and errors.
Perform other duties as assigned by the department.