Ad Product Quality Analyst I

Snap Inc.•Los Angeles, CA

3d•$30 - $52•Onsite

About The Position

Snap Inc. is seeking a business and data analyst to join its Ad Product Quality team. The role supports growth of Snapchat’s advertising business by resolving customer challenges and identifying opportunities to improve the quality of its monetization products. The analyst investigates and resolves issues across Snap’s web-based advertising platform and mobile app, helps customer-facing support teams, and partners with Product, Engineering, Product Marketing, Sales, and Support. The role also analyzes product usage, system stability, and customer experience, and performs quality assurance and user acceptance testing before product releases. Snap follows a “default together” approach, expecting team members to work in an office at least four days per week. The position is eligible for RSUs. US base hourly pay ranges vary by work zone: Zone A (CA, WA, NYC), $35.09–$52.40; Zone B, $33.17–$50.00; and Zone C, $29.80–$44.71. Starting pay depends on job-related skills, experience, qualifications, location, and market conditions.

Requirements

Bachelor’s degree in STEM or a related area of study, or equivalent industry experience.
At least 1 year of work experience in digital advertising, operations, or a related field.
Knowledge and skills in ad-platform troubleshooting and quality.
Ability to analyze and prioritize customer impact.
Ability to execute and communicate cross-functionally.

Nice To Haves

Experience troubleshooting front-end and back-end web applications.
Experience sizing the impact of client-facing issues and setting priorities.
Experience working with large datasets using SQL, Python, or other tools, and producing practical business insights with data visualization software such as Looker or Tableau.
Excellent verbal and written communication skills and high attention to detail.
Project management skills, including identifying problem areas, designing solutions, and driving them to completion.
Experience with an agile product development lifecycle using Jira or similar software.
Proficiency with G Suite software, including Gmail, Google Docs, and Google Sheets.

Responsibilities

Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce and identify root causes of client-impacting issues, and expedite bug fixes.
Triage, investigate, and resolve technical issues that prevent customers from succeeding on the ads platform.
Organize training sessions to help frontline support teams assist customers with platform challenges.
Maintain a backlog of software bugs and product improvements, advocating for customers and prioritizing impactful open issues with Product and Engineering.
Partner with Product Marketing, Sales, and Support to collect customer feedback and identify product improvement opportunities.
Analyze quantitative and qualitative information about ads product usage, system stability, and customer experience; produce trend analyses of common customer pain points and actionable recommendations.
Perform pre-release quality assurance and user acceptance testing to verify that product releases and updates work as intended without disrupting customer experience.