Ad Product Quality Analyst I

Snap • Santa Monica, CA

1d • Onsite

About The Position

Snap Inc. is seeking a business and data analyst to join its Ad Product Quality team. The role supports growth of Snapchat’s advertising business by resolving customer challenges and identifying opportunities to improve the quality of monetization products. The analyst investigates customer-impacting issues across Snap’s web-based advertising platform and mobile app, coordinates resolution with internal teams, and advocates for customers when prioritizing product improvements. The role also analyzes product usage, system stability, and customer experience, and conducts pre-release quality assurance and user acceptance testing.

Snap follows a “default together” approach and expects team members to work in an office 4 or more days per week. The position is eligible for equity in the form of RSUs. U.S. hourly pay ranges vary by pay zone: Zone A (CA, WA, NYC), $35.09–$52.40; Zone B, $33.17–$50.00; and Zone C, $29.80–$44.71. Starting pay depends on job-related skills, experience, qualifications, work location, and market conditions.

Requirements

• Bachelor’s degree in STEM or a related area of study, or equivalent industry experience.
• At least 1 year of work experience in digital advertising, operations, or a related field.
• Ad-platform troubleshooting and quality skills.
• Ability to analyze and prioritize customer impact.
• Cross-functional execution and communication skills.

Nice To Haves

• Experience troubleshooting front-end and back-end web applications.
• Experience assessing the impact of customer-facing issues and setting priorities.
• Experience working with large datasets using SQL, Python, or other tools, and producing practical business insights using data visualization software such as Looker or Tableau.
• Excellent verbal and written communication skills and strong attention to detail.
• Project management skills, including identifying problem areas, designing solutions, and driving them to completion.
• Experience with agile product development lifecycles using Jira or similar software.
• Proficiency with G Suite software, including Gmail, Google Docs, and Google Sheets.

Responsibilities

• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce and identify root causes of customer-impacting issues and expedite bug fixes.
• Triage, investigate, and resolve technical issues that prevent advertising customers from succeeding on the platform.
• Organize training sessions to help frontline support teams assist customers experiencing platform challenges.
• Maintain a backlog of software bugs and product improvements, and prioritize impactful open issues with Product and Engineering teams as a customer advocate.
• Partner with Product Marketing, Sales, and Support to collect customer feedback and identify product improvement opportunities.
• Analyze quantitative and qualitative information about ad product usage, system stability, and customer experience.
• Produce trend analyses of common customer pain points and recommend actionable solutions.
• Perform pre-release quality assurance and user acceptance testing to verify that product releases and updates work as intended and do not disrupt the customer experience.

Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that include the opportunity to share in Snap’s long-term success
• Equity in the form of RSUs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level