Product Quality Analyst

Harley-Davidson•York, PA

3d•$69,900 - $90,000•Onsite

About The Position

The Product Quality Analyst performs comprehensive quality audits, technical evaluations, and diagnostic assessments of current and future motorcycle models. The role serves as a technical resource and escalation point for internal teams, applying motorcycle service, diagnostic, and quality expertise to assess vehicle performance, functionality, reliability, cosmetic appearance, and customer experience. Working across Engineering, Manufacturing, Product Development, Supplier Quality, Dealer Technical Support, and Leadership teams, the analyst identifies quality concerns, resolves complex technical issues, drives corrective actions, and supports improvements to product quality, customer satisfaction, and operational performance. The role also acts as the voice of the customer through technical feedback, team mentoring, and effective communication of quality and service information.

Requirements

High school diploma or equivalent.
Valid motorcycle operator's license.
Typically 8 or more years of motorcycle maintenance, repair, diagnostics, quality evaluation, or related industry experience.
Expertise in mechanical, electrical, and software diagnostics, including complex problem-solving and root cause analysis.
Experience performing component measurements, vehicle inspections, and diagnostic testing with industry-standard tools and equipment.
Proficiency with hand tools and diagnostic equipment used for motorcycle service, troubleshooting, and repair.
Ability to safely operate and evaluate all types of two- and three-wheeled motorcycles in varied conditions, including negotiating curves at speeds up to 65 miles per hour.
Strong verbal and written communication skills, including the ability to communicate technical information to varied audiences.
Ability to develop technical reports, document findings, and clearly communicate conditions, causes, and corrective actions within data management systems.
Strong computer proficiency, including Microsoft Office Suite and technical information systems.
Ability to manage multiple priorities, work independently with minimal supervision, and collaborate in team-based and remote environments.
Ability to coach, train, and mentor technicians or team members.

Nice To Haves

Completion of a post-secondary program from an accredited institute specializing in motorcycle diagnostics and repair.
Technical Service Training.

Responsibilities

Conduct dynamic vehicle evaluations on controlled test tracks and public roadways under varying speeds and operating conditions to assess performance, ride quality, handling, functionality, and customer experience.
Perform visual, cosmetic, mechanical, electrical, and operational inspections to verify motorcycles meet quality standards, engineering specifications, and customer expectations.
Conduct advanced diagnostic evaluations of mechanical, electrical, and software-related systems; identify root causes and recommend corrective actions.
Serve as a primary technical escalation point for complex product, diagnostic, and service-related issues raised by internal stakeholders.
Develop, document, and present audit findings, diagnostic results, and quality assessment reports to stakeholders.
Collaborate with Manufacturing, Engineering, Product Development, Supplier Quality, and Technical Service teams to communicate findings, recommend improvements, and implement corrective actions.
Participate in future model build events, prototype evaluations, and launch activities, providing customer-focused feedback and identifying product improvement opportunities.
Research, create, update, and maintain technical documentation, diagnostic procedures, and knowledge databases.
Identify opportunities to improve stakeholder KPIs through trend analysis, problem resolution, and continuous improvement initiatives.
Demonstrate expertise in motorcycle systems, diagnostic methods, and quality evaluation processes while supporting continuous improvement and problem-solving.
Perform complex assignments requiring independent judgment, technical expertise, and cross-functional collaboration.
Travel up to 10% to support future model build events, dealer support activities, and field investigations.
Work overtime as needed to support production, product launches, and business objectives.