Product Analyst I

Fiserv•Omaha, NE

5d•Onsite

About The Position

Fiserv is a data and analytics organization delivering data insights and decisioning solutions to financial institutions, fintech companies, credit bureaus, government agencies, and merchants. The Product Analyst I serves as the primary liaison between Fiserv and its clients, providing support and consultation on Fiserv products. The role works directly with large financial institutions and contributes to client experience by ensuring high-quality service. The position is on-site Monday through Friday. In-person collaboration is considered essential to the role and supports onboarding and productivity. Rotating or as-needed on-call coverage and after-hours support may be required for incident response.

Requirements

Bachelor’s degree in Business or Finance, or equivalent.
At least 3 years of advanced client support experience.
At least 2 years of financial processing or financial technology experience.
Strong verbal and written communication skills.
Strong customer service orientation.
Currently possess valid and unrestricted U.S. work authorization; sponsorship is not available.

Nice To Haves

Knowledge of Fiserv systems, including PCF, DMM, ACS, Letters, DQ, and Rules.
Experience and knowledge of technical methodologies such as Waterfall and Agile.

Responsibilities

Develop product knowledge and provide service support to clients and internal partners.
Work with clients and internal partners to troubleshoot, research, and resolve product inquiries and issues affecting clients’ use of Fiserv products.
Provide consultative service with a client-first approach to meet client and company objectives.
Cultivate positive relationships with clients and internal partners.
Respond to client inquiries and research issues related to credit card processing.
Research and provide information about client inquiries received by phone, email, or tickets.
Resolve customer inquiries using system knowledge and consultation with internal subject-matter experts.
Provide rotating or as-needed on-call and after-hours incident-response support.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Employee Resource Groups.
Professional growth opportunities through training, development, and internal mobility.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement.
Paid parental and military leave.