Product Analyst I

Fiserv•Omaha, NE

3d•Onsite

About The Position

Fiserv is a data and analytics organization that delivers data insights and decisioning solutions to financial institutions, fintech companies, consumer and business credit bureaus, government agencies, and merchants. The Product Analyst I serves as a primary liaison between Fiserv and its clients, providing product support and consultation, including support for large financial institutions. The role helps deliver a high-quality client experience by responding to inquiries, investigating issues, and supporting clients’ use of Fiserv products, particularly in credit card processing. The position is on-site Monday through Friday. The analyst participates in rotating or as-needed on-call coverage and after-hours incident response. Applicants must already have valid, unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not considered. The role is not eligible to be performed in Colorado, California, the District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.

Requirements

Bachelor’s degree in Business, Finance, or an equivalent field, or an equivalent combination of education and experience.
Three or more years of advanced client support experience.
Two or more years of financial processing or financial technology experience.
Strong verbal and written communication skills.
Strong customer-service orientation.
Currently possess valid and unrestricted U.S. work authorization; sponsorship is not available.

Nice To Haves

Knowledge of Fiserv systems, including PCF, DMM, ACS, OCS, FDWC, Dialer, and/or Rules.
Experience using Splunk or similar monitoring and analysis tools to investigate application behavior, system events, and client-impacting issues.
Knowledge of API concepts and integrations, including request and response processing, data exchange, and troubleshooting integration-related issues.
Knowledge of file transmission concepts and processes, including secure file exchange, file processing, and troubleshooting transmission or processing failures.

Responsibilities

Develop product knowledge and provide service support to clients and internal partners.
Work with clients and internal partners to troubleshoot, research, and resolve product inquiries and issues affecting clients’ use of Fiserv products.
Provide consultative service using a “Client First” approach that supports client and company objectives.
Cultivate positive relationships with clients and internal partners.
Respond to client inquiries and research issues related to credit card processing.
Research and provide information for inquiries received by phone, email, or support tickets.
Resolve reported customer inquiries by applying system knowledge and consulting internal subject-matter experts as needed.
Participate in rotating or as-needed on-call coverage and after-hours incident response.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.