Ad Operations Specialist, Audio

BetterHelp

16h • $65,000 - $95,000 • Remote

About The Position

BetterHelp is seeking an Ad Operations Specialist to manage and evolve podcast, radio, and digital radio advertising operations across U.S. and non-U.S. markets. The role partners with the Audio Strategy team and supports advertising workflows from media flighting and creative through campaign launch, billing, and reconciliation. The specialist will manage information and deadlines for a large portfolio of shows, help ensure ads run correctly, oversee compliance, and develop more efficient workflows using AI and other tools.

Requirements

• At least 3 years of experience managing ad operations for audio campaigns (podcast, radio, and/or digital radio) or offline channels on the brand, agency, or publisher side.
• Innovative mindset and ability to improve systems and workflows for efficiency.
• Strong organization and efficiency while managing many tasks and deadlines.
• Excellent oral and written communication, attention to detail, time management, and organizational skills.
• Positive outlook and ability to work as part of a team.

Nice To Haves

• Knowledge of audio industry tools such as Podscribe and Magellan.
• Experience with Looker and Salesforce.
• Experience at a direct-response or direct-to-consumer growth brand that buys audio.

Responsibilities

• Manage operations for podcast, radio, and digital radio advertising in U.S. and non-U.S. markets alongside the Audio Strategy team.
• Process insertion orders by entering buy details into internal systems.
• Coordinate with the accounting department to generate purchase order numbers.
• Assist with end-of-month billing and reconciliation to ensure partners are paid correctly and on time.
• Use QA and pixel tools, including Podscribe, to help ensure advertisements run correctly.
• Manage compliance, including brand-safety checks for new partners, creative approvals, and adherence to company policies by shows.
• Create and improve workflows and systems, including the use of AI and new tools to manage and track documents, information, and processes.

Benefits

• Remote work with regular company-sponsored in-person bonding experiences.
• Competitive compensation.
• Holistic perks program, including free therapy and employee wellness offerings.
• Health, dental, and vision coverage.
• 401(k) benefits with employer matching contribution.
• Performance bonus eligibility.
• Company-covered approved expenses for company-requested travel.
• Hardware or software to support employee productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed