Acute Clinical Liaison

LUX Infusion•Saint Louis, MO

About The Position

The Acute Clinical Liaison coordinates acute clinical services and supports patient transitions from hospital to home infusion therapy. The role combines clinical expertise, patient and caregiver education, referral and discharge coordination, and sales support to help ensure safe, informed transitions and strong continuity of care. It involves frequent visits to hospitals and acute care facilities, interaction with diverse clinical teams, travel within an assigned territory, and occasional after-hours support. The liaison provides infusion teaching and demonstrations, assesses patients and their environments for home-care appropriateness, coordinates required services and equipment, and maintains patient and referral documentation. The role also supports the Acute Clinical Sales Liaison in business development, market growth, healthcare-professional education, relationship management, and admissions coordination. All work must comply with applicable regulatory standards, company policies, and ethical guidelines.

Requirements

Bachelor’s degree in nursing, healthcare, life sciences, or a related field.
Minimum of 2–3 years of clinical experience in an acute care setting, such as an ICU, ER, or hospital.
Graduate of an N.L.N.-accredited school of nursing.
Current Registered Nurse license in the state where practicing.
Current CPR certificate, or ability to obtain one within the first 30 days of employment.
Valid driver’s license in the state of employment and willingness to travel within the assigned territory.
Strong clinical knowledge, communication and presentation skills, relationship-building ability, and problem-solving skills.
Basic proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to use computers and software applications and become and remain proficient in programs required for the role.
Ability to maintain accurate records and prepare work-related reports and correspondence.
Ability to maintain favorable public relations and communicate clearly and effectively in writing and verbally.
Ability to prioritize competing demands and manage multiple tasks in a fast-paced environment.

Nice To Haves

Advanced clinical credentials, such as RN, RT, or PharmD.

Responsibilities

Conduct infusion teaching and demonstrations for patients and caregivers, including instruction on flush procedures, pump use and troubleshooting, and IV therapy administration.
Accurately prepare, administer, and monitor pharmacological agents when applicable.
Document teaching, patient and care-team phone contacts, and other required information in patient medical records.
Obtain discharge documentation and referral information, and assist billing personnel with payment verification before hospital discharge.
Complete home-care record documentation when applicable.
Coordinate referrals before discharge with the Acute Clinical Sales Liaison, Admissions, and Nursing partners.
Coordinate additional home services and equipment patients may need, including durable medical equipment.
Validate physician or authorized prescriber orders as applicable, and document referral management in the appropriate systems.
Assess patients and their environments for appropriateness for home care.
Observe and assess psychosocial issues, adverse reactions, and complications, and coordinate appropriate interventions.
Educate patients and caregivers about home infusion therapy, including therapy indications, pharmacological actions, interactions, side effects, and monitoring parameters.
Communicate with the Acute Clinical Sales Liaison about patients who are rehospitalized.
Support the Acute Clinical Sales Liaison in identifying and pursuing business opportunities within acute care facilities.
Support pharmacy and company quarterly and annual growth objectives.
Build and support relationships with physicians, nurses, pharmacists, hospital case managers, discharge planners, and social work staff.
Participate in weekly patient-care rounds and conferences when patient education and teaching demonstrations are not required.
Work with the Acute Clinical Sales Liaison to educate healthcare professionals on acute care services, providing in-service training, demonstrations, and ongoing support.
Coordinate with customers and internal partners to support seamless patient transitions and referral processing.
Ensure patient needs are met with a focus on quality and continuity of care.
Follow regulatory standards, company policies, ethical guidelines, and compliance requirements; maintain clinical expertise and fulfill licensure requirements.
Participate in required annual legal and ethical compliance training and comply with the LUX Infusion Compliance Manual.
Perform other duties as assigned.