Acute Clinical Liaison
About The Position
The Acute Clinical Liaison coordinates acute clinical services, supports optimal patient outcomes, and helps healthcare staff transition patients from hospital care to home infusion therapy. The role combines clinical expertise with sales support and relationship-building to promote seamless discharge and referral coordination, patient education, and business growth. It involves frequent visits to hospitals and acute care facilities, collaboration with diverse clinical teams, travel within an assigned territory, and occasional after-hours support. The liaison provides infusion teaching demonstrations and patient or caregiver education, assesses patients and their home environments for suitability for home care, coordinates referrals and required services or equipment, and documents care and communications. The role also supports the Acute Clinical Sales Liaison in business development, market growth, customer education, admissions coordination, and relationship management. The position requires a bachelor's degree in nursing, healthcare, life sciences, or a related field; 2–3 years of acute care clinical experience; nursing credentials and licensure as specified; and a current CPR certificate within 30 days of employment. The position operates in a fast-paced environment that requires prioritizing competing demands, managing multiple tasks, and seeking guidance when appropriate. Employees are expected to follow legal, ethical, regulatory, and company compliance standards and to support the organization's patient-first mission and values.
Requirements
- Bachelor's degree in nursing, healthcare, life sciences, or a related field.
- At least 2–3 years of clinical experience in an acute care setting, such as an ICU, ER, or hospital.
- Graduate of an N.L.N.-accredited school of nursing.
- Current Registered Nurse license in the state where the employee is practicing.
- Current CPR certificate, or ability to obtain one within the first 30 days of employment.
- Valid driver's license in the state of employment and willingness to travel within the assigned territory.
- Strong clinical knowledge, communication and presentation skills, relationship-building ability, and problem-solving skills.
- Basic proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to use computers and software applications and become and remain proficient in programs needed for the role.
- Ability to maintain accurate records and prepare reports and correspondence.
- Excellent verbal, written, and communication skills, including clear oral presentations, listening, responding to questions, and effective written communication.
- Ability to maintain a positive attitude, demonstrate creativity and resourcefulness, and set and achieve challenging goals.
- Ability to maintain favorable public relations.
- Ability to prioritize competing demands and manage multiple tasks effectively.
- Ability to comply with legal, ethical, regulatory, and company standards.
Nice To Haves
- Advanced clinical credentials, such as RN, RT, or PharmD, are highly desirable.
Responsibilities
- Provide infusion teaching demonstrations to patients and caregivers, including instruction on flush procedures, pump use and troubleshooting, and IV therapy administration.
- Prepare, administer, and monitor pharmacological agents when applicable.
- Document teaching and phone contacts in patient medical records; obtain discharge documentation and referral information; assist billing personnel with payment verification before discharge; and complete home care records when applicable.
- Coordinate referrals before discharge with the Acute Clinical Sales Liaison, admissions staff, and nursing partners.
- Coordinate home services and equipment patients may need in addition to IV therapy, and validate physician or authorized prescriber orders as applicable.
- Assess patients and their environments for suitability for home care, identify psychosocial issues, adverse reactions, and complications, and coordinate interventions.
- Educate patients and caregivers about home infusion therapy, including indications, pharmacological actions, interactions, side effects, and monitoring parameters.
- Communicate with the Acute Clinical Sales Liaison about patients who are rehospitalized.
- Support the Acute Clinical Sales Liaison in identifying and pursuing business opportunities within acute care facilities.
- Support pharmacy and company quarterly and annual growth objectives.
- Support relationships with physicians, nurses, pharmacists, hospital case managers, discharge planners, and social work staff; assist with referrals and prepare patients for discharge.
- Participate in patient care rounds and conferences when teaching demonstrations and patient education are not needed.
- Educate healthcare professionals on acute care services through in-service training, demonstrations, and ongoing support.
- Coordinate with customers and internal partners to support patient transitions and referral processing, focusing on quality and continuity of care.
- Ensure activities comply with regulatory standards, company policies, and ethical guidelines.
- Maintain clinical expertise and fulfill licensure requirements, as applicable.
- Participate annually in required legal and ethical compliance training and adhere to the company's compliance policies, manual, standards, and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
