ACTT Assistant Team Leader

Monarch • Charlotte, NC

1d

About The Position

The ACTT Assistant Team Leader assists the Team Leader in managing the clinical and operational aspects of an Assertive Community Treatment Team to help meet team goals. The role supports the guidance, direction, and evaluation of assigned team members and promotes excellent, courteous, helpful, and respectful service. It also provides direct support to individuals served, helping them develop the skills, behaviors, responsibilities, and supports needed to live, learn, work, and participate in the community with the greatest possible self-determination and independence.

The Assistant Team Leader serves as a practicing clinician on the assigned team while coordinating services and activities. The role includes staff supervision and scheduling, clinical and administrative oversight, documentation and quality monitoring, service planning, community outreach, and coordination with providers and community resources. The position may assume all Team Leader responsibilities when the Team Leader is absent. Driving and travel are required.

Requirements

• Master's degree in Human Services.
• One of the following associate credentials: Licensed Clinical Mental Health Counselor Associate (LCMHC-A), Licensed Clinical Social Worker Associate (LCSW-A), or Licensed Marriage and Family Therapist Associate (LMFT-A).
• Valid U.S. driver's license.
• Two years of full-time experience working with adults with severe and persistent mental illness.
• Driving and travel are required.

Responsibilities

• Assist with effective oversight, direction, and administrative and clinical supervision of assigned staff and programs.
• Participate in hiring, discipline, termination, training, and performance appraisals as appropriate, and help ensure programs are staffed with qualified and trained employees.
• Manage day-to-day staff schedules and coverage, and report information to the Team Leader.
• Monitor authorizations, Person Centered Plans, and required paperwork, and hold staff accountable for submitting documentation.
• Schedule and ensure required 24-hour, 7-day-a-week, 365-day coverage for individuals served.
• Serve as a practicing clinician on the assigned Assertive Community Treatment Team and coordinate services and activities in the assigned area.
• Lead meetings, share information with ACTT staff, and provide support to team members.
• Facilitate independent living skills training, connect individuals with community services and agencies, help establish community support networks, and assess needs daily.
• Coordinate services with program staff, inpatient and detoxification facilities, and link individuals to residential programs, self-help programs, and community resources.
• Liaise with after-hours program staff daily by exchanging participant information, presenting problems, and after-hours plans.
• Meet regularly with ACTT members to formulate and share information, and remain available by telephone and/or pager.
• Document participant activities in accordance with the service records manual, including event notes reflecting activities, goals, interventions, and outcomes.
• Develop service plans and/or person-centered plans as appropriate and screen referrals with ACTT members.
• Review the total caseload regularly, solve problems, develop plans, and determine daily duty assignments.
• Help assess and monitor service quality, including chart audits, peer review, and other activities specified by the Agency Quality Improvement Plan.
• Promote the agency and program by developing referral sources and maintaining positive working relationships with individuals, families, staff, monitoring and licensing agencies, organizations, and funders.
• Attend and actively participate in assigned community and agency meetings.
• Travel to community locations, agencies, and other outreach destinations as needed.
• Monitor ACTT medical-records management and activities for compliance with agency policies, Medicaid, and other requirements.
• Attend required meetings and training and maintain required agency, state, and federal certifications.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Implement service-definition guidelines for services provided.
• Complete other relevant responsibilities assigned by the supervisor.
• Assist the Team Leader with administrative and clinical responsibilities as needed.
• Complete Team Leader responsibilities in the Team Leader's absence.

Benefits

• Competitive and flexible total rewards package.
• Eligible employees may have access to comprehensive health coverage.
• Eligible employees may have access to retirement plans.
• Eligible employees may have access to professional development support.
• Benefits package supports full-time and part-time team members and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level