ACTT Assistant Team Leader

MONARCH • Charlotte, NC

2d • $69,000

About The Position

The Assertive Community Treatment Team (ACTT) Assistant Team Leader assists the Team Leader in managing the clinical and operational aspects of the ACT Team and in achieving team goals. The role helps guide, direct, and evaluate assigned team members to support courteous, helpful, respectful, and high-quality service. The Assistant Team Leader also works directly with people served to develop the skills, behaviors, responsibilities, and supports needed to live, learn, work, and participate in the community with as much self-determination and independence as possible.

The position combines clinical practice, staff and program oversight, service coordination, documentation, quality monitoring, and community outreach. The Assistant Team Leader supports daily operations and assumes the Team Leader's responsibilities in their absence. Driving and travel to community locations, agencies, and other outreach destinations are required. The schedule is Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week.

Requirements

• Master's degree in Human Services.
• One of the following associate credentials: Licensed Clinical Mental Health Counselor Associate (LCMHC-A), Licensed Clinical Social Worker Associate (LCSW-A), or Licensed Marriage and Family Therapist Associate (LMFT-A).
• Valid U.S. driver's license.
• Two years of full-time experience working with adults with severe and persistent mental illness.
• Driving and travel are required.

Responsibilities

• Assist with oversight, direction, administrative supervision, and clinical supervision of assigned staff and programs.
• Participate in hiring, discipline, termination, training, and performance appraisals as appropriate, and help ensure programs have qualified and trained staff.
• Manage day-to-day staff schedules and coverage, and report relevant information to the Team Leader.
• Monitor authorizations, Person Centered Plans, and required paperwork, and hold staff accountable for timely submissions.
• Schedule and ensure program-required 24-hour, 7-day-a-week, 365-day coverage for people served.
• Serve as a practicing clinician on an assigned ACT Team and coordinate services and activities in the assigned area.
• Lead meetings, share information from various sources with ACTT staff, and provide staff support.
• Facilitate independent living skills training, connect individuals with community services and agencies, help establish community support networks, and assess individual needs daily.
• Coordinate services with program staff, inpatient and detoxification facilities, and link individuals with residential programs, self-help programs, and community resources.
• Communicate daily with after-hours program staff about participant information, presenting problems, and after-hours plans.
• Meet regularly with ACTT members to formulate and share information, and remain available by telephone and/or pager.
• Document participant activities in accordance with the service records manual, including event notes describing activities, goals, interventions, and outcomes.
• Develop service plans and/or person-centered plans as appropriate, and screen referrals with ACTT members.
• Review the total caseload regularly with the team, solve problems, develop plans, and determine daily duty assignments.
• Help assess and monitor service quality, including chart audits, peer review, and other activities under the Agency Quality Improvement Plan.
• Market the agency and program by developing referral sources and maintaining positive relationships with individuals, families, staff, oversight and licensing agencies, organizations, and funders.
• Attend and participate in community and agency meetings as assigned.
• Monitor medical records management and ACTT activities for compliance with agency policies, Medicaid, and other requirements.
• Attend required meetings and training, and maintain certifications required by the agency, state, and federal authorities.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Implement service definition guidelines for services provided.
• Assist the Team Leader with administrative and clinical responsibilities as needed and perform Team Leader responsibilities in their absence.
• Travel and drive to community locations, agencies, and other outreach destinations as needed.
• Complete other relevant responsibilities as assigned by the supervisor.

Benefits

• Eligible employees may have access to comprehensive health coverage.
• Eligible employees may have access to retirement plans.
• Professional development support may be available.
• Customizable benefits and perks may be available, with specific offerings dependent on role, employment type, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level