Team Lead - ACTT

Southeastern Integrated Care•Lumberton, NC

About The Position

The Team Leader (clinical supervisor) supervises and manages team operations and staffing, ensuring that services meet each recipient’s clinical needs through direct and indirect interventions. The role includes providing individual therapy, behavioral interventions, clinical assessment and guidance, and clinical supervision for team members. The Team Leader determines caseloads according to acuity and individual needs, facilitates weekly team meetings, monitors service quality and utilization, and supports individualized supervision plans. The position coordinates person-centered planning, implementation, transitions, discharge planning, referrals, authorizations, and communication with recipients, families, guardians, agencies, and regulatory entities. It also includes participation in a 24/7/365 first-responder on-call system, investigation and reporting of incidents, timely documentation in the electronic medical record, confidentiality and privacy protections, and completion of required training. Work is performed primarily in clients’ living environments and in the community.

Requirements

Master’s degree in a human services-related field.
At least one year of documented prior experience working with the population served with an MH/SA diagnosis, or, for ACT only, three years of clinical experience with SPMA, including at least two years post-graduate.
Maintain strict confidentiality.
Effective communication and documentation skills.
Ability to learn and use personal computers, word-processing software, and certain spreadsheet programs.
Complete other training required or amended by company policy.
Organizational and communication skills that foster teamwork.
Flexibility in scheduling and availability to meet the service needs of consumers, families, and team members.
Reliable transportation and willingness to travel locally.
Meet 10A NCAC 27G.0104.
Hold one of the listed credentials: Licensed Psychologist, LPA, LCSW, LCSW-A, LCMHC, LCMHC-A, LMFT, or LMFT-A.
Valid North Carolina driver’s license and personal vehicle insurance coverage.
Maintain a current license.

Responsibilities

Provide individual therapy and behavioral interventions, including modeling, behavior modification, and behavior rehearsal.
Assign team staff so that specialized clinical expertise is applied as clinically indicated for each recipient.
Provide, coordinate, and oversee initial and ongoing assessments of recipients’ clinical needs.
Develop and implement individualized supervision plans for team members and provide clinical supervision to the team.
Determine team caseloads based on acuity and the needs of individuals served.
Facilitate weekly team meetings and monitor and evaluate team services, interventions, and activities.
Provide clinical expertise and guidance for team interventions.
Develop relapse-prevention and disease-management strategies to support recovery.
Provide psychoeducation to recipients, families, caregivers, and others involved in care about diagnoses, symptoms, and treatment.
Perform intensive case management, including linking recipients with and arranging services and referrals.
Participate in initial and revised Person-Centered Plans (PCPs), ensure and monitor PCP implementation, and coordinate with staff to support implementation.
Work at service locations as specified by the applicable service definition.
Participate in a 24/7/365 first-responder on-call system and coordinate first-response resources according to consumer needs and the PCP.
Maintain communication and coordinate with clinical and professional staff to provide feedback, standardize procedures, and expedite PCP implementation.
Conduct and supervise formal investigations into incidents or allegations of abuse, neglect, exploitation, or other risks to the supported person’s safety and health.
Ensure timely initial and reauthorizations for services; provide accurate authorization information and follow up on requests that are modified, denied, or unanswered.
Notify appropriate parties about denials or modifications of continued services and provide the supported person or guardian with DMA-approved appeal policies and materials.
Monitor service utilization to ensure it is effective, appropriate, and within regulatory, PCP, and authorization limits.
Coordinate transitions to other levels or types of care and oversee discharge planning, including an initial discharge plan and a discharge summary with follow-up resources.
Facilitate relationships and serve as a link among the company, consumers, guardians, local agencies, and the community.
Draft responses to, and implement changes required by, Medicaid, the Department of Facility Services, and other regulatory agencies.
Use standard medical precautions and personal protective and safety equipment.
Protect confidential information and the privacy and protected health information of people supported.
Maintain individual records and charts and report unusual and critical incidents professionally and within 24 hours.
Become familiar with client medications and medication-administration policies.
Represent the company positively in keeping with its mission.
Meet service, agency, LME/MCO, state, and federal documentation requirements and timelines, including NCTOPPs, PCPs/ITRs, Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports.
Complete intake packets for referrals received by the office.
Document billable encounters accurately in Southeastern Integrated Care’s EMR within 24 hours and enter corrections within 24 hours of notification.
Participate in required training and education for the service line and clinical coverage policy.
Perform other duties as assigned or reasonably required.