ACTT Program Assistant

Monarch • Winston Salem, NC

2d

About The Position

The ACTT Program Assistant provides administrative support to the Assertive Community Treatment Team. The role coordinates schedules, processes statistical reports, screens incoming calls, organizes work materials, maintains medical records, schedules appointments, creates billing invoices, checks billing records, and provides general support services to the team.

The position also supports office operations, team members, consumers, and agency stakeholders. Driving and traveling may be required. The job description notes that duties may change and that the employee may be asked to perform other duties as requested by a supervisor.

Requirements

• High school diploma.
• Valid U.S. driver's license.
• Administrative support experience is not required.
• Ability to demonstrate knowledge of applicable statutes, regulations, and policies.
• Ability to maintain medical records in compliance with applicable standards.

Responsibilities

• Process billing invoices and coordinate billing related to program revenue.
• Process statistical reports and complete monthly reports for the program.
• Maintain a consumer database, including information tracking progress and changes in treatment response.
• Provide appropriate information to callers.
• Prepare purchase orders and check requests, and follow up on those items.
• Assist with processing timesheets and payroll as requested.
• Maintain medical records and ensure they comply with medical-record standards.
• Request, obtain, and maintain program supplies.
• Assist and support ACTT staff in working with consumers.
• Complete reports, assessments, and other paperwork as required or requested.
• Maintain orderly, up-to-date files related to committee minutes, actions, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, and forms.
• Demonstrate knowledge of applicable statutes, regulations, and policies.
• Perform routine clerical duties, including filing, copying, faxing, sorting mail, and posting.
• Communicate professionally and courteously with people served and agency stakeholders through telephone, fax, face-to-face, correspondence, and other methods.
• Support and serve as an informational liaison to employees, related professionals, visitors, and people served, and report key issues to appropriate management staff.
• Link consumers with ACTT staff.
• Help ensure efficient office operations, including adequate supplies, equipment maintenance, and email maintenance.
• Assist with preparing and mailing newsletters, notices, announcements, and other requested documents.
• Prepare and process incoming and outgoing correspondence.
• Maintain trainings as required and requested.
• Demonstrate knowledge of emergency procedures and assist in crisis situations.
• Comply with agency policies and procedures.
• Drive and travel when required.
• Perform other duties and responsibilities as requested by a supervisor.

Benefits

• Eligible employees may have access to comprehensive health coverage, retirement plans, and professional development support; specific offerings depend on the role, employment type, and location.
• The employer describes its benefits package as supporting full-time and part-time team members and their families.
• The employer describes opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED