Accounts Receivable Specialist

Aston Carter•Austin, TX

3d•Hybrid

About The Position

The Accounts Receivable Specialist provides comprehensive financial, administrative, and clerical support to ensure the timely and accurate receipt of payments, proper recording of transactions, and prompt resolution of discrepancies in line with company policies. This role focuses heavily on high-volume, manual accounts receivable and collections work, including decision-making for large, critical accounts that can involve up to $1M in daily transactions and complex account structures. The position requires strong analytical abilities, excellent communication skills, and the confidence to make independent decisions while managing multiple ERP systems and shifting priorities.

Requirements

3+ years of experience in accounts receivable, collections, and/or general accounting.
Proven experience in high-volume analytical collections, including handling 60–80 daily collections and accounts receivable or customer service activities.
Strong critical thinking and independent decision-making skills in collections and accounts receivable situations.
High School Diploma or GED required.
Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables, and strong skills in Microsoft Word.
Demonstrated ability to operate effectively in multiple ERP systems and various accounting or business platforms.
Solid knowledge of general accounting principles and practices related to accounts receivable, invoicing, and cash application.
Effective verbal, listening, and written communication skills for interacting with customers and internal stakeholders.
High degree of accuracy, attention to detail, and ability to maintain confidentiality of financial and customer information.
Strong organizational skills with the ability to manage a large volume of accounts and tasks in a fast-paced environment.
Willingness to work hard, accept constructive feedback, and consistently meet critical deadlines.
Ability to function effectively in a high-accountability environment with clear performance expectations.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school preferred.
Finance or accounting degree preferred.
Experience with ERP systems such as SAP and Workday, as well as other accounting software and ERP platforms.
Familiarity with accounts payable, invoicing, filing, and general accounting workflows.
Strong analytical skills and in-depth organizational and decision-making abilities.
Flexibility to assist any of the companies supported by the shared services team and adapt to different processes and tools.
Self-starter mindset with the ability to take initiative, prioritize effectively, and work with minimal supervision.
Comfort working in a cross-trained team environment where responsibilities may span multiple entities and systems.

Responsibilities

Monitor and manage accounts receivable aging reports to ensure timely collection of outstanding balances.
Serve as the primary contact for assigned accounts, building and maintaining strong relationships with customers, vendors, and internal teams.
Manage large, complex customer portfolios, including accounts with up to 170 sub-accounts, ensuring each sub-account is contacted at least twice per month.
Perform high-volume analytical collections activities, processing 40–60 accounts receivable and collections notes per day (approximately 5–6 hours daily).
Balance daily workload with 2–3 hours of email communication, payment processing, and related administrative tasks.
Post payments accurately, reconcile customer ledgers, and investigate and resolve discrepancies in a timely manner.
Communicate with customers to collect payments, negotiate and manage payment plans, and coordinate with collections agencies when necessary.
Maintain and update contact databases, customer records, and process documentation to ensure data accuracy and consistency.
Navigate company and customer portals to obtain necessary information and update complex Excel reports, including those using VLOOKUPs and pivot tables.
Maintain accurate customer and transaction data within multiple ERP systems used by various supported organizations.
Generate financial and collections reports and assist with audits by providing detailed documentation and explanations as needed.
Identify process inefficiencies within accounts receivable and collections workflows and recommend improvements to enhance accuracy and efficiency.
Support internal teams by responding to inquiries, providing account status updates, and collaborating on issue resolution.
Adapt to separate ERP systems, processes, and shifting priorities for multiple organizations supported by the shared services team.
Handle sensitive financial information with a high degree of confidentiality and professionalism.
Perform additional accounts receivable, collections, cash application, and general accounting tasks and projects as assigned.
Demonstrate accountability by meeting critical deadlines and maintaining high standards of accuracy and productivity.