Accounts Receivable Specialist 1-ADMIN 2 Bldg

East Penn Manufacturing - Deka Batteries • Topton, PA

13d

About The Position

East Penn is seeking an Accounts Receivable Specialist to efficiently and accurately manage assigned customer account activity. The role includes monitoring payments and issuing credits, corrections, and rebates, as well as resolving payment discrepancies and billing disputes identified in unmatched customer payments.

The specialist works with customers and internal stakeholders to research account issues, communicate discrepancies, make corrections, and support General Accounting processes. The role also contributes to process improvements, training, department projects, audits, and system implementations.

Requirements

• Related experience in Accounts Receivable or an equivalent business environment.
• An associate’s degree in business administration or equivalent work experience.
• Good organizational skills and the ability to prioritize work and work independently.
• Ability to communicate effectively with coworkers and customers.
• High degree of accuracy and attention to detail.
• Strong communication skills and knowledge.
• Working knowledge of office equipment.
• Basic accounting knowledge.
• Proficiency with Outlook and Excel, including VLOOKUPs and formulas.
• Problem-solving ability.

Responsibilities

• Manage assigned customer accounts, researching and resolving payment discrepancies and deductions, including miscellaneous invoices and unapplied payments on the MI spreadsheet.
• Partner with internal stakeholders and managers to identify opportunities to improve results across teams.
• Monitor and update payment discrepancies daily and make adjustments as needed.
• Research payment discrepancies, identify their causes, and code them into established categories.
• Communicate discrepancies to the appropriate departments for resolution or approval, following standard processes.
• Resolve customer questions regarding statements, invoices, credits, and related account matters.
• Contact customers to clarify the application of payments to their accounts.
• Understand and support processes involving redistributions, transfers, daily reconciliation, cash application, the AR Portal, and other General Accounting activities.
• Monitor the Invoice Correction Log and prepare or process necessary corrections, including adding notations to invoicing software.
• Answer warehouse personnel and other internal customers’ questions about accounts and related system processes.
• Provide training and guidance to warehouse personnel on General Accounting processes as needed.
• Identify opportunities to streamline or automate processes and implement solutions.
• Assist with ad hoc requests, including audit support and system implementations.
• Participate in department projects and perform other assigned duties.

Benefits

• Competitive compensation.
• Group health insurance, including medical, dental, vision, and prescription coverage with a low employee premium.
• Retirement Savings Plan with company match and a 3% employer contribution.
• Nine paid company holidays, two paid personal holidays, and annual paid vacation days.
• Employee assistance program.
• Fitness discounts.
• Promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree