Accounts Receivable Specialist 1-ADMIN 2 Bldg

East Penn Manufacturing Company•Topton, PA

12d

About The Position

East Penn is seeking an Accounts Receivable Specialist to efficiently and accurately manage assigned customer account activity. The role monitors payments and handles credits, corrections, and rebates, while resolving payment discrepancies and billing disputes, including issues involving unmatched customer payments. The specialist works with internal stakeholders and customers, supports General Accounting processes, assists with training and process improvements, and contributes to department projects and other assigned work.

Requirements

Related experience in Accounts Receivable or equivalent business environments.
Associate’s degree in business administration or equivalent work experience.
Good organizational skills and ability to prioritize and work independently.
Ability to communicate effectively with coworkers and customers.
High degree of accuracy and attention to detail.
Strong communication skills and knowledge.
Working knowledge of office equipment.
Basic accounting knowledge.
Proficient knowledge of Outlook and Excel, including VLOOKUPs and formulas.
Problem-solving skills.

Responsibilities

Manage assigned customer accounts and research and resolve customer payment discrepancies or deductions, including miscellaneous invoices and unapplied payments, in a timely manner.
Partner with internal stakeholders and managers to identify and advise on opportunities to improve results across teams.
Monitor and update payment discrepancies daily and make appropriate adjustments.
Research the reasons for payment discrepancies and code them into established categories.
Communicate discrepancies to the appropriate departments for resolution or approval according to standard processes.
Resolve customer questions about statements, invoices, credits, and related account matters.
Contact customers to clarify the application of payments to their accounts.
Understand processes for redistributions, transfers, daily reconciliation, cash application, the AR Portal, and other General Accounting activities.
Monitor the Invoice Correction Log and prepare or process necessary corrections, including adding notations in invoicing software.
Answer questions from warehouses and other internal customers about accounts and related system processes.
Provide training and guidance to warehouse personnel on General Accounting processes as needed.
Identify opportunities to streamline or automate processes and implement solutions.
Assist with ad hoc requests, including audit support and system implementations.
Participate in department projects and perform other assigned duties.

Benefits

Competitive compensation
Group health insurance, including medical, dental, vision, and prescription coverage with a low employee premium
Retirement Savings Plan with company match and a 3% employer contribution
9 paid company holidays
2 paid personal holidays
Paid vacation days annually
Employee assistance program
Fitness discounts
Promotional opportunities
Annual bonus program for all employees