Accounts Receivable Specialist

Fictiv•Schaumburg, IL

25d•$50,000 - $63,200•Onsite

About The Position

As our Accounts Receivable Specialist, you'll own a portfolio of B2B and B2C accounts — some straightforward, some genuinely complicated. You'll be the person who catches credit risk early, negotiates repayment plans that actually work, and keeps disputes from turning into write-offs. This isn't a back-office, process-the-paperwork role: you'll work directly with sales, customer service, and finance to solve problems that affect the company's bottom line.

Requirements

3 - 5 years of experience in Accounts Receivable, Order-to-Cash (O2C), and Credit & Collections — B2B experience strongly preferred.
A track record managing complex, varied customer portfolios independently.
Strong negotiation and communication skills — you can hold a firm line on collections while keeping the customer relationship intact.
A customer-focused mindset paired with real attention to detail.
Comfort influencing stakeholders outside your own department.

Nice To Haves

Analytical chops in Tableau, Power BI, Sigma, or SQL.
Experience driving workflow automation or process enhancement.
Hands-on use of AI tools in a finance or collections workflow.

Responsibilities

Make collection calls and follow up on past-due accounts with customers directly.
Own day-to-day credit evaluation for your portfolio, with support from your manager.
Assess credit exposure for new and existing customers using D&B reports and other data, and apply that analysis to sound open-credit-term decisions.
Investigate and resolve disputed accounts receivable in partnership with sales and customer service.
Keep customer account information current and accurate in the system.
Process credit card payments through our accounting systems.
Manage dunning and escalate serious delinquency issues appropriately.
Troubleshoot outstanding account issues and drive them to resolution.
Review and approve or hold orders using sound judgment on customer risk.
Apply Lock Box payments and reconcile customer accounts.
Process customer refunds and maintain accurate filing records.
Contribute ideas for process improvement — we want people who make the job better, not just do the job.
Provide team coverage for time-off requests, and partner across business units, sales, customer service, and finance on credit and customer service matters.