Accounts Receivable Specialist

Upgrade•Atlanta, GA

5d•Hybrid

About The Position

We are seeking a detail-oriented, persistent, and highly organized Accounts Receivable Specialist to join our Home Improvement Operations team. In this pivotal role, you will drive the recovery of outstanding funds, safeguard the integrity of our financial data, and provide critical support to the Dispute Team through precise post-investigation actions. This role requires a unique professional balance: the ability to foster positive merchant relationships while maintaining a firm, results-oriented approach to financial recovery. You will serve as the primary engine for our daily collection workflows and play a key role in ensuring the accuracy of our cash reconciliation processes.

Requirements

3–5 years of progressive experience in Accounts Receivable, Debt Recovery, or a specialized financial operations role.
Exceptional verbal and written skills; the ability to translate complex financial discrepancies into clear "next steps" while maintaining a professional partnership tone.
Advanced knowledge of Microsoft Excel (filtering, pivot tables, data manipulation) and comfort navigating complex CRM environments.
Proven ability to handle highly sensitive financial data, bankruptcy filings, and legal documentation with the utmost confidentiality.
A "problem-solver" mindset with the persistence required to follow up on aging accounts until resolution.
English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.

Responsibilities

Facilitate and manage consistent weekly outreach for all past-due merchant accounts, ensuring a reduction in day-sales-outstanding (DSO).
Deploy high-impact collection strategies via phone and email to secure voluntary refund approvals and reconcile outstanding balances.
Identify and escalate non-responsive merchants to Management and the Risk Team for advanced intervention.
Proactively monitor for unusual merchant activity—such as cash flow volatility or consistent refund failures—and escalate findings for merchant-level risk reviews.
Conduct in-depth research and collaborate with Dispute Leaders to rigorously rebut merchant allegations regarding non-payment, ensuring Upgrade's interests are protected.
Expertly compile and organize evidentiary data to facilitate the issuance of formal Demand Letters.
Own the Merchant Collections Tracker, ensuring real-time accuracy for account statuses including Litigation, Critical, and active Payment Plans.
Provide essential support to the AR Lead on "Incoming Cash" reconciliation processes to ensure daily accuracy and transaction transparency.
Partner closely with the Payments Team to verify that all manual adjustments within the CRM are finalized with 100% accuracy.
Identify opportunities to streamline current AR workflows and documentation standards.