Accounts Receivable Specialist
About The Position
The Accounts Receivable Specialist plays a key role in supporting accurate cash application, proactive collections efforts, and the maintenance of healthy customer accounts. This position is responsible for ensuring timely follow-up on outstanding balances, maintaining accurate records, and supporting the resolution of billing and payment issues. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, values accountability, and takes pride in delivering consistent, high-quality work that supports both operational excellence and strong customer relationships.
Requirements
- 3+ years of experience in accounts receivable, billing, accounting, or related fields
- Experience with ERP or accounting systems required
- Proficiency in Microsoft Office, including Excel, Outlook, Teams, and Word
- Strong analytical and spreadsheet skills
- Excellent written and verbal communication skills
- Strong customer service and relationship management abilities
- Process-oriented mindset with strong accuracy and attention to detail
- Comfortable learning and utilizing new technology and systems
Nice To Haves
- Experience supporting reconciliations, collections, or month-end close activities preferred
- Exposure to audit support processes is a plus
Responsibilities
- Perform regular follow-up on assigned customer accounts regarding outstanding balances
- Maintain consistent collection activity according to established schedules and expectations
- Document all customer communication, payment commitments, and account updates
- Escalate unresolved or high-risk accounts appropriately
- Support daily payment application and account reconciliation activities
- Monitor incoming payments and update customer account statuses
- Identify discrepancies between payments received and outstanding balances
- Ensure account records remain accurate and up to date
- Identify billing issues or disputes impacting payment activity
- Assist with gathering documentation needed for dispute resolution
- Track open disputes and support follow-up through resolution
- Communicate recurring issues or trends to leadership
- Communicate professionally with customers regarding outstanding balances, payment status updates, and basic invoice-related questions
- Utilize approved communication methods and messaging standards
- Escalate complex or sensitive situations when appropriate
- Maintain detailed and accurate account notes and records
- Ensure collection activity is documented in a timely manner
- Support accurate AR aging and reporting processes
- Assist with report preparation and account research as needed
- Partner closely with the Billing Operations & AR Manager on priorities and escalations
- Support workload balancing and team coverage as needed
- Participate in AR meetings and process improvement discussions
- Contribute to a positive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
