Accounts Receivable Specialist

Paul Davis Restoration of the South Region•Garner, NC

9d•Onsite

About The Position

We are looking for someone who brings professionalism, accountability, and a solutions-focused mindset to our AR collections team. If you are organized, persistent, and take pride in getting accounts resolved the right way, this role may be an excellent fit. The ideal candidate will be a self-starter, problem solver, and positive team player who can work independently while supporting a collaborative team environment. Make an impact now: Since 1966, Paul Davis has been serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Requirements

Minimum 3 years of accounts receivable, collections, billing, or related experience.
Strong communication skills with the ability to be professional, clear, and persistent.
Ability to manage multiple accounts, deadlines, and follow-up priorities.
Strong documentation and account note discipline.
Comfortable working with insurance-related billing, customer balances, and disputed accounts.
Ability to research account history and identify the next best action.
Positive attitude and willingness to contribute to a supportive team culture.

Nice To Haves

Experience in property restoration, construction, mitigation, insurance claims, or related industries.
Experience communicating with insurance carriers, adjusters, TPAs, and mortgage companies.
Experience with liens, small claims filing, demand letters, or legal collection escalation.
Sage experience is a plus.
Familiarity with restoration platforms, insurance portals, or job management systems is helpful.

Responsibilities

Manage assigned accounts receivable portfolios for property restoration and loss mitigation jobs.
Collect outstanding balances from customers, insurance carriers, TPAs, adjusters, and other responsible parties.
Review job documentation, invoices, estimates, approvals, work authorizations, and certificates of satisfaction to support collection efforts.
Communicate professionally and consistently with customers, internal teams, carriers, adjusters, and program partners.
Identify collection barriers and escalate files appropriately.
Maintain accurate and detailed account notes, follow-up activity, and collection status updates.
Partner with project managers, billing, operations, and leadership to resolve payment delays.
Support collection strategies involving liens, demand letters, payment plans, settlements, and small claims where applicable.
Help maintain strong AR controls, follow-up cadence, and aging reduction goals