Accounts Receivable & Pmi Operations Specialist

Fortuna BMC • Charlotte, NC

2d • Remote

About The Position

Join a remote financial operations team supporting two related workstreams. One position will focus on cash handling and cash application, while the other will focus on the private mortgage insurance (PMI) portfolio and general certificate maintenance. You will research account or certificate issues, process transactions accurately, maintain complete records, and communicate with internal and external customers. Mortgage servicing or PMI experience is strongly preferred. Candidates who are highly detail-oriented, research-driven, and committed to accuracy will be best suited for these positions.

Requirements

• Accounts receivable, accounting, mortgage servicing, banking, insurance, or comparable financial operations experience involving payment processing, research, reconciliation, billing, or account maintenance.
• Typing speed of at least 10,000 keystrokes per hour or 45 words per minute, with strong data-entry accuracy.
• Strong working knowledge of the basic functions in Microsoft Excel, Word, and Access.
• Demonstrated excellence in customer service and the ability to balance customer needs with business requirements.
• Strong problem-solving, critical-thinking, time-management, organizational, written, and verbal communication skills.
• Ability to work effectively both independently with little or no supervision and collaboratively as part of a team.
• Ability to adapt to changing priorities and new assignments in a fast-paced, diverse environment.
• Ability to contribute ideas that improve processes and team effectiveness, assist and motivate colleagues, and influence positive outcomes.
• Exceptional attention to detail, research ability, and commitment to accuracy, with the ability to identify discrepancies, document findings, and complete work correctly under time constraints.
• Availability to work periodic overtime as business needs require.

Nice To Haves

• Mortgage servicing, mortgage insurance, or private mortgage insurance (PMI) experience is strongly preferred, particularly experience with certificate or loan portfolio maintenance.
• Experience using ServiceNow (SNOW) or a comparable case, ticket, or workflow management system is preferred.

Responsibilities

• Research, validate, and process requested adjustments to applied payments in accordance with established policies and procedures.
• Apply cash receipts to outstanding invoices by accurately matching receipts to payment files.
• Manually enter premium payments received from non-electronic customers and exception payments at the certificate level before month-end or the customer's next billing cycle.
• Use automated procedures to upload payment data files and research and resolve file-upload processing failures.
• Monitor and reduce suspense items by working with internal and external customers to resolve payment issues and help prevent recurrence.
• Manage email correspondence and answer incoming calls through the cash application phone system.
• Process monthly private mortgage insurance premiums, premium adjustments, special rates, and general certificate maintenance transactions.
• Research certificate and portfolio issues, validate information, and complete accurate updates in accordance with established procedures.
• Use ServiceNow (SNOW) to document, track, research, and resolve assigned requests and certificate maintenance issues.
• Route certificate maintenance documentation to the appropriate area within Lender Servicing and follow through to support timely resolution.
• Process servicer transfers manually and through the loan transfer application while maintaining complete and accurate certificate records.

Benefits

• Paid sick leave based on state regulations after 90 days of employment
• Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health support for all employees and their families.
• Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed