Accounts Receivable Manager

AlphaSense•New York, NY

5h•$98,000 - $135,000

About The Position

The Accounts Receivable Manager is part of AlphaSense’s Collections team, which protects the company’s cash position and customer relationships while helping the business scale. The role reports to the Director of Accounts Receivable and leads cross-functional collections initiatives, owns strategy and judgment for sensitive customer relationships and escalations, reviews and elevates the work of others, and represents Collections in cross-functional forums. This role is positioned at a point where individual-contributor and people-leadership paths diverge. The ideal candidate brings sustained manager-level judgment in collections strategy and risk across multiple business cycles, enjoys resolving complex, high-stakes account issues, and is ready to signal a direction toward either technical/IC leadership or people leadership.

Requirements

5–8 years of progressive collections or accounts receivable experience, with sustained performance at increasing levels of ownership.
Demonstrated manager-level judgment on collections strategy, risk assessment, and complex account resolution.
Experience leading cross-functional initiatives such as dunning strategy redesign, risk scoring models, or collections system enhancements.
Experience reviewing and approving the work of Senior Analysts and other team members on complex accounts.
Comfort acting as a trusted backup to a Manager for escalations and portfolio ownership.
Strong ability to partner with Sales and Customer Success leadership on shared account strategy.
Ability to identify organizational, not just account-level, risk.
Experience developing others, whether or not they have formal direct reports.
Experience working with NetSuite and Salesforce (SFDC).
Strong analytical skills and ability to evaluate complex, sensitive customer relationships and recommend practical solutions.
Curiosity, sound judgment, and a continuous improvement mindset.
Excellent written and verbal communication skills, with credibility in cross-functional forums.

Nice To Haves

Experience with Salesforce CPQ, billing platforms, or risk/collections automation tools.
Experience supporting SaaS or subscription/usage-based business models.
Experience with Salesforce CPQ or other billing and revenue automation systems.
Experience supporting SOX compliance, external audits, or IPO readiness initiatives.
Experience working in a high-growth technology company.

Responsibilities

Lead cross-functional collections initiatives, including dunning strategy redesign, risk scoring models, and system enhancements.
Own strategy and judgment for the most sensitive customer relationships and escalations.
Review and approve the work of Senior Analysts and below on complex accounts.
Act as backup to the Manager for escalations and portfolio ownership.
Partner with Sales and Customer Success leadership on shared account strategy.
Proactively identify organizational risk trends across the portfolio, not just individual account issues.
Represent Collections in cross-functional forums and build trust with Sales, Customer Success, Billing, Revenue Accounting, and Legal.
Develop and mentor other team members, whether or not they are formal direct reports.
Support enhancements to NetSuite, Salesforce, and other collections and billing systems to improve operational efficiency and data integrity.
Lead or contribute to a cash forecasting or risk scoring transformation workstream.
Support SOX readiness and public-company initiatives by maintaining strong documentation, controls, and collections processes.
Participate in special projects related to new business models, system implementations, acquisitions, and strategic finance initiatives.