Accounts Receivable Credit Representative

Charlie's Produce•Seattle, WA

About The Position

The Accounts Receivable Credit Representative manages credit and collections for assigned customers. The role requires working independently in a fast-paced environment, prioritizing work effectively, and ensuring accurate and timely account reconciliation and deduction analysis. The representative also supports customer service, payment processing, and collaboration with sales and cash application teams.

Requirements

A college degree in a related field and/or equivalent work experience in a similar role.
Excellent communication skills, including written and verbal communication.
Ability to exercise sound judgment and think independently.
Intermediate knowledge of Microsoft Word and Excel.
Intermediate data entry skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Review aging reports for assigned accounts weekly.
Make collection calls on past-due invoices, assess customer risk, and recommend actions to the supervisor for high-risk customers.
Validate deductions and reconcile customer accounts relating to disputes, returns, and discrepancies.
Work with the sales team to address customer issues.
Develop and maintain customer relationships and provide excellent customer service.
Research and obtain proper documentation to adjust accounts receivable balances in a timely manner.
Respond to customer inquiries promptly and professionally.
Inform management of delinquent accounts receivable, aged deductions, and other significant customer issues.
Work with the cash application team to ensure proper payment processing and provide backup.
Initiate the refund process.
Complete special projects and other responsibilities as assigned by the supervisor.

Benefits

Medical, dental, and vision coverage beginning the first of the month following hire.
Employee Stock Ownership Plan (ESOP).
401(k) retirement savings plan.
Paid vacation and company holidays.
State sick leave benefits.
100% prepaid college tuition for employees and their eligible dependents.
Employee Assistance Program (EAP).
Opportunities for career development and advancement.
Potential 90-day performance-based raise.
Yearly review with possibility of an increase based on performance and tenure.