Accounts Receivable Coordinator

Ellis Porter•Troy, MI

3d•$45,000•Hybrid

About The Position

As an Accounts Receivable Coordinator, you will be responsible for supporting the firm's billing and collections operations, assisting attorneys and legal teams with client financial matters, and delivering exceptional client service. You will play an important role in ensuring invoices, account records, and collection follow-up are completed accurately, professionally, and on time. In this role, you will develop an understanding of the industry-specific terms and processes unique to immigration law while building practical experience across billing, e-billing, client communication, accounts receivable, and collections.

Requirements

2+ years of billing, accounts receivable, collections, customer-account support, or related experience, preferably in a law firm or other professional-services environment
Strong analytical and problem-solving skills, with the ability to research routine issues, follow established processes, and escalate matters appropriately
Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients, legal teams, and firm leadership
Strong organization, attention to detail, and ability to manage multiple priorities, client-specific requirements, and recurring deadlines
Client-service mindset, sound judgment, and the ability to maintain confidentiality when handling sensitive client and financial information
Strong Microsoft Office skills, including intermediate to advanced Excel skills

Nice To Haves

Experience with e-billing systems and LEDES invoice formats, such as Legal Tracker, Collaborati, or similar tools, preferred but not required

Responsibilities

Prepare, review, edit, finalize, and distribute client invoices, including electronic billing through client portals and LEDES formats
Help ensure invoices are accurate, complete, and submitted on time in accordance with client billing guidelines, deadlines, and invoicing requirements
Respond to routine billing inquiries and support the resolution of invoice discrepancies, rejections, and submission issues by coordinating with clients, attorneys, legal assistants, and internal stakeholders
Monitor accounts receivable aging for assigned clients and conduct timely follow-up on outstanding balances, payment commitments, invoice status, and past-due accounts
Maintain accurate records of billing activity, client communications, collection efforts, payment commitments, and account status
Identify and escalate complex, high-risk, disputed, or non-responsive accounts as appropriate
Participate in accounts receivable review meetings with attorneys by preparing account information, documenting action items, and completing assigned follow-up
Build and maintain professional client relationships, communicate with tact and discretion about sensitive payment matters related to outstanding balances and payment terms
Assist with other projects as assigned by management