Accounts Receivable Collector

Empower Brands•Marietta, GA

About The Position

RBJK Marketing LLC, the largest regional sub-franchisor for JAN-PRO Cleaning & Disinfecting, is seeking an Accounts Receivable Collector to support collections and accounts receivable operations across multiple commercial cleaning markets. The role manages the collections process, reduces aged receivable balances, and maintains positive customer relationships while helping ensure timely payment of outstanding invoices. It also supports cash application, billing, account reconciliation, and accurate financial records in a multi-entity environment. The ideal candidate has hands-on B2B collections and accounts receivable experience, is comfortable using ERP systems, and can work independently in a fast-paced environment. The position operates within a collaborative team structure and has visibility to finance leadership, with an opportunity to affect cash flow, financial accuracy, and operational efficiency across the organization.

Requirements

At least 3 years of experience in B2B collections, accounts receivable, or credit and collections.
Demonstrated success collecting past-due commercial accounts while maintaining positive customer relationships.
Experience working with ERP systems.
Intermediate to advanced Excel skills, including VLOOKUP/XLOOKUP, PivotTables, filtering, and formulas.
Strong analytical and problem-solving skills, including the ability to research and resolve account discrepancies independently.
Excellent written and verbal communication skills and confidence handling customer collection conversations.
Ability to manage a high volume of accounts across multiple entities and markets while meeting collection goals.

Nice To Haves

Experience with Sage Intacct, including AR, billing, cash application, and collections reporting.
Background in commercial cleaning, facilities services, or franchise operations.
Experience in a private equity-backed or high-growth environment.
Knowledge of credit risk, bad debt reserves, write-off processes, and collection best practices.
Experience interpreting AR aging reports and using collection metrics to prioritize workload.

Responsibilities

Manage a portfolio of customer accounts, monitor aging reports, and follow up proactively on past-due balances.
Conduct collection outreach by phone and email to secure timely payment while maintaining professional customer relationships.
Document collection activity, payment commitments, and follow-up actions in the ERP system.
Investigate delinquent accounts by reviewing billing history, service agreements, payment trends, and prior collection activity.
Work with customers to resolve payment issues and negotiate appropriate resolutions when necessary.
Escalate high-risk or severely delinquent accounts to management when appropriate.
Partner with Operations, Sales, and Customer Service to resolve billing disputes, pricing discrepancies, and service-related issues that delay payment.
Process write-offs, credit memos, and billing adjustments according to company policies.
Support AR reporting by providing visibility into aging trends, collection activity, and account status.
Apply customer payments accurately and reconcile cash receipts to open invoices.
Maintain accurate customer account records, including notes, contact information, and supporting documentation.
Reconcile account balances and research unapplied cash or payment discrepancies.
Send dunning notices using system-generated templates and customer segmentation strategies.
Assist with billing-cycle activities, including invoice review, validation, and distribution.
Identify and escalate billing discrepancies, disputed charges, and invoice errors that affect collections.
Support continuous improvement of collections and AR processes to improve cash flow and operational efficiency.
Perform other job-related duties as requested by authorized personnel.