Temporary Accounts Receivable Collector/Billing Specialist
About The Position
We are looking for a motivated and detail-oriented Temporary Accounts Receivable Collector/Billing Specialist to join our collaborative AR team. In this role, you will play a key part in maintaining healthy customer accounts, improving cash flow, and providing outstanding support to both customers and internal partners. If you are enthusiastic about collections, enjoy investigating and resolving issues, and take pride in delivering results while maintaining customer goodwill, this could be a great opportunity for you. The Temporary Accounts Receivable Collector works in accordance with established corporate policies, practices, and procedures to facilitate the timely collection of receivables while maintaining positive customer relationships. This position is responsible for the collection of assigned customer accounts, supporting related collection activities, and processing EDI invoices through customer portals.
Requirements
- 3-5 years of experience in credit and collections.
- Excellent computer skills, including Microsoft Excel, Word, and Outlook.
- Strong people skills with the ability to communicate effectively with individuals at all levels of the organization.
- A professional, friendly, and customer-focused demeanor with excellent phone communication skills.
- The ability to follow established processes and procedures while maintaining accuracy and attention to detail.
- A team-oriented approach, strong multitasking abilities, and the capability to thrive in a challenging environment.
Responsibilities
- Review weekly Accounts Receivable aging reports and proactively work with customers and internal partners to collect outstanding balances.
- Email customer statements and communicate regarding open balances.
- Partner with internal teams to understand business-related reasons behind customer payment delays.
- Conduct detailed reviews of customer purchase orders to identify and resolve payment issues.
- Communicate the status of outstanding issues with all interested parties.
- Evaluate and monitor customer accounts placed on credit hold due to non-payment.
- Assist customers with ACH payment enrollment to encourage faster and more efficient collections.
- Ensure customers are aware of available credits on their accounts and encourage appropriate application of those credits.
- Review customer short payments and work toward timely resolution of open balances.
- Process EDI invoices through various customer portals.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
