Accounts Receivable Collections Specialist

RJ Young•Nashville, TN

1d•Onsite

About The Position

RJ Young is hiring an Accounts Receivable Collections Specialist to help customers resolve past-due balances and keep accounts moving forward. This is an active, phone-based collections role in which the specialist manages an assigned group of customer accounts, makes daily collection calls, tracks payment commitments, follows up, and maintains positive customer relationships. The position also handles daily payment-processing responsibilities, including depositing and posting A/R receipts, EFT/ACH payments, and credit card transactions. The specialist processes account adjustments and write-offs, maintains detailed records, reports on account status as needed, and investigates discrepancies with customers and teammates. This is a full-time, in-office position working 40 hours per week, Monday through Friday, with schedule options of 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m. Occasional evening or weekend work may be needed during busy periods. No travel is required.

Requirements

Reliable attendance, dependability, and a strong sense of ownership and follow-through.
Confidence making phone calls and having firm but friendly conversations about overdue payments.
Strong organization and time management skills to manage a call list, account follow-ups, and daily transactions.
Attention to detail, sound judgment, and comfort following established processes when handling financial information.
A positive, coachable attitude and a collaborative approach to helping a team succeed.
High school diploma.
Basic computer skills, including familiarity with Windows, Word, and Excel.

Nice To Haves

Previous accounts receivable, collections, billing, banking, or customer service experience.
Experience handling challenging customer conversations or negotiating payment arrangements.
Experience with payment posting, ACH/EFT transactions, Excel, or ECi E-Automate.

Responsibilities

Make outbound collection calls every day to discuss past-due balances, answer questions, and encourage timely payment.
Manage an assigned group of customer accounts, monitor outstanding balances and credit holds, and follow up consistently.
Balance collection calls with daily responsibilities, including depositing and posting A/R receipts, EFT/ACH payments, and credit card transactions.
Process account adjustments and write-offs accurately and according to established procedures.
Maintain detailed account notes, payment histories, and collection activity records, and report on account status as needed.
Investigate discrepancies and work with customers and teammates to resolve account questions professionally.