Accounts Receivable Collections Specialist

RJ Young • Nashville, TN

16h • Onsite

About The Position

RJ Young is hiring an Accounts Receivable Collections Specialist to resolve customers’ past-due balances and keep accounts moving forward. This is an active, phone-based collections role in which the specialist manages an assigned group of customer accounts, makes daily collection calls, tracks commitments, and follows through while maintaining positive customer relationships. The position also includes daily payment-processing tasks and accurate handling of account adjustments and write-offs.

This is a full-time, in-office position working 40 hours per week, Monday through Friday. Schedule options are 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m. Occasional evening or weekend work may be needed during busy periods. No travel is required.

Requirements

• High school diploma.
• Basic computer skills, including familiarity with Windows, Word, and Excel.
• Reliable attendance, dependability, and a strong sense of ownership and follow-through.
• Confidence making phone calls and having firm but friendly conversations about overdue payments.
• Strong organization and time management skills to manage a call list, account follow-ups, and daily transactions.
• Careful attention to detail, sound judgment, and comfort following established processes when handling financial information.
• A positive, coachable attitude and a collaborative approach to helping a team succeed.

Nice To Haves

• Previous accounts receivable, collections, billing, banking, or customer service experience.
• Experience handling challenging customer conversations or negotiating payment arrangements.
• Experience with payment posting, ACH/EFT transactions, Excel, or ECi E-Automate.

Responsibilities

• Make daily outbound collection calls to discuss past-due balances, answer questions, and encourage timely payment.
• Manage an assigned group of customer accounts, monitor outstanding balances and credit holds, and follow up consistently.
• Deposit and post accounts receivable receipts, EFT/ACH payments, and credit card transactions.
• Process account adjustments and write-offs accurately and in accordance with established procedures.
• Maintain detailed account notes, payment histories, and collection activity records, and report account status as needed.
• Investigate discrepancies and work professionally with customers and teammates to resolve account questions.

Benefits

• 401(k) retirement account
• Education assistance in a field related to employment with RJ Young Company
• Medical, dental, vision, life, and disability insurance
• Incentive programs
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED